At a Glance
- Tasks: Be the voice of the company, resolving customer enquiries and building relationships.
- Company: Join a friendly team at a well-established company in Calne.
- Benefits: Competitive salary, performance bonuses, generous leave, and a pension plan.
- Other info: Enjoy a collaborative culture with regular training and career growth opportunities.
- Why this job: Make a real difference by providing exceptional customer support every day.
- Qualifications: 1-3 years in customer service, excellent communication, and problem-solving skills.
Direct Response Employment Services are delighted to be supporting our long established client in Calne in the recruitment of a customer service executive to support the team on a permanent basis. Within the role you will be at the voice of the company, answering enquiries, resolving issues and often being the first point of contact as they call in to the business. Working within a small team of around 10, you will be joining a friendly yet busy team and we are looking for someone who can hit the ground running with this one, getting on the phone and being confident in talking to a wide range of people.
Key Responsibilities/Role:
- Manage high volumes of customer enquiries via telephone and email, maintaining excellent response times and service standards.
- Management resolution and distribution of our General Email in-box emails.
- Maintain accurate records, customer information, and documentation using CRM systems and internal databases.
- Manage incoming and outgoing post, parcels, and deliveries where required.
- Diagnose and resolve product or service issues, escalating complex cases to the relevant technical or operational teams as appropriate.
- Document, track, document, and analyse support tickets ensuring all problems are documented and followed up on.
- Build positive, long-term relationships with customers by delivering a consistently warm, knowledgeable, and solutions-focused experience.
- Maintain and contribute to the internal knowledge base, keeping help documentation accurate and up to date.
- Proactively follow up on resolved cases to confirm customer satisfaction and identify opportunities to improve the support process.
- Develop effective internal relationships, in particular with our warehouse team, ensuring customers' orders are shipped in a timely manner.
- Management of all DPD & Fedex missed shipments ensuring we receive credits for missed deliveries.
- Processing of all customer orders ensuring they are shipped out the same day.
- Ensure credits are chased, logged and retrieved from suppliers.
This is a varied role where you are not only providing exceptional customer support but playing a key role in supporting the day-to-day duties within the office.
What we're looking for:
- 1–3 years in a customer-facing support, helpdesk, or service role.
- Must enjoy talking and building relationships with customers.
- Excellent written and verbal communication skills.
- Ability to stay calm and empathetic under pressure.
- Proficiency with CRM tools & Outlook.
- Strong problem-solving skills with attention to detail.
What we offer:
- Competitive salary (28K-30K) with Company performance-based bonus (End of Year).
- Company Pension.
- 25 days annual leave plus bank holidays.
- Collaborative team culture with regular training.
- 3 x Salary Life insurance.
- Hours – Monday – Thursday 08:30am-5:00pm Friday 08:30am-4:00pm.
If this sounds like the role for you then please get in touch, we would love to discuss further with you.
Customer Support Executive in Calne employer: Direct Response Employment Services
Direct Response Employment Services is an excellent employer located in Calne, offering a vibrant and supportive work environment for Customer Support Executives. With a competitive salary, generous annual leave, and a strong emphasis on employee development through regular training, you will thrive in a collaborative team culture that values your contributions. Join us to build meaningful relationships with customers while enjoying the benefits of a company that prioritises your growth and well-being.
Contact Details:
Direct Response Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Calne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be the voice of the company, make sure you're comfortable talking to a variety of people. Role-play with friends or family to build your confidence and refine your communication style.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Executive in Calne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application for the Customer Support Executive role. Highlight your relevant experience and skills that match the job description. We love seeing how you can fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Direct Response Employment Services
✨Know the Company Inside Out
Before your interview, take some time to research Direct Response Employment Services and their client. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Support Executive, you'll need to communicate clearly and confidently. Practice answering common interview questions out loud, focusing on your tone and clarity. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to stay calm and empathetic under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company.
