Departmental Manager

Overview:

A leading provider that specialises in packaging solutions, offering market-leading innovation and service are currently seeking a dynamic and driven Departmental Manager to lead our Sheeting Department. This role plays a pivotal part in ensuring operational excellence, customer satisfaction, and seamless internal collaboration.

Key Responsibilities:

Customer & Supplier Relations

• Represent the business with a high level of professionalism when dealing with external customers and suppliers.
• Maintain strong working relationships to ensure continued customer satisfaction and supplier reliability.

Internal Sales & Customer Service

• Oversee all aspects of customer management, including handling enquiries and resolving complaints efficiently and professionally.
• Proactively identify and respond to shifts in customer and market needs to maintain a competitive edge.

Stock Management & Procurement

• Manage the procurement and inventory of liner reels and singleface materials.
• Ensure stock levels are maintained to meet production demands while minimising waste and cost.

Order Processing Management

• Lead the Order Processing team to ensure:
• Orders are processed accurately and without delay.
• Delivery notes are raised promptly.
• Bespoke materials are ordered in an efficient and cost-effective manner.
• Accurate and timely stock volume reductions.
• All order dependencies are in place to support uninterrupted production.

\\t\\t\\tA culture of professionalism is upheld across the team.

Accounts Administration Oversight

• Ensure accurate and timely invoicing for all processed orders.
• Maintain up-to-date credit tracker records.
• Oversee invoice checking against goods received, ensuring accuracy and approval for payment.
• Proactively raise and manage resolution of any invoice discrepancies.
• Support regular and timely completion of accounts and stock take reporting.

Cross-Department Collaboration

• Work closely with the production team to align output with business needs and timelines.

Team Development

• Identify training needs and provide development opportunities for team members to enhance performance and engagement.

Key Skills & Experience:

• Proven experience in a departmental or operations management role, ideally within a manufacturing or production environment.
• Strong leadership and communication skills.
• Excellent organisational and time-management abilities.
• Competency in stock control, procurement processes, and customer relationship management.
• Ability to adapt quickly to changing priorities and market conditions.