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- Tasks: Be the go-to person for customer queries and equipment hire.
- Company: Join a leading provider in the plant hire industry.
- Benefits: Enjoy competitive pay, 5 weeks holiday, and a supportive team.
- Why this job: Perfect for those who love helping others and thrive in fast-paced settings.
- Qualifications: Previous customer service experience is a must; plant hire knowledge is a bonus.
- Other info: Full training provided, plus a festive Christmas shutdown!
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering excellent customer service? Do you have experience in a fast-paced environment and an interest in construction or plant hire? Join our growing and leading provider in the plant hire industry!
About the Role:
As a Customer Service Advisor, you'll be the first point of contact for customers — helping them with equipment hire, handling enquiries, and ensuring smooth service from start to finish.
Key Responsibilities:
- Handle incoming calls, emails, and walk-in enquiries
- Provide hire quotes, availability checks, and equipment recommendations
- Process bookings, returns, and payments accurately
- Liaise with the transport and operations teams to coordinate deliveries
- Build strong customer relationships through friendly, efficient service
- Resolve issues and complaints professionally and promptly
Requirements:
- Previous experience in customer service (plant hire or similar industry preferred)
- Strong communication and problem-solving skills
- Good IT skills (experience with hire or CRM systems a plus)
- Ability to multitask and remain calm under pressure
- A proactive, can-do attitude with attention to detail
What We Offer:
- Competitive salary & benefits
- Full training
- Friendly and supportive work environment
- 5 weeks holiday plus bank holidays
- Xmas shut down
If this interests you, please call or click apply.
Customer Service Operator employer: Direct Recruitment(Midlands)Ltd
Contact Detail:
Direct Recruitment(Midlands)Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with the plant hire industry. Understanding the equipment and services offered will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial. Consider role-playing common customer scenarios with a friend.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues. This will highlight your capability to handle challenges in a fast-paced environment.
✨Tip Number 4
Demonstrate your IT skills. If you have experience with CRM systems or similar software, be ready to discuss how you've used these tools to enhance customer service in previous roles.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any previous roles in the plant hire or construction industry to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle enquiries effectively. Mention specific examples of how you've resolved customer issues in the past.
Highlight Key Skills: In your application, focus on your strong communication and problem-solving skills. Provide examples of how you've successfully multitasked and remained calm under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Direct Recruitment(Midlands)Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in fast-paced environments.
✨Familiarise Yourself with the Industry
Since this role is in the plant hire industry, it’s beneficial to have some knowledge about construction and equipment hire. Research common equipment used in the industry and be prepared to discuss how you can assist customers with their needs.
✨Demonstrate Strong Communication Skills
During the interview, focus on showcasing your communication skills. Practice clear and concise responses, and be ready to demonstrate how you would handle customer enquiries or complaints effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to resolve a customer issue or manage multiple tasks under pressure. Think of examples that highlight your proactive attitude and attention to detail.
