At a Glance
- Tasks: Lead major client relationships and drive social best practices across the agency.
- Company: Dynamic agency known for bold work and a supportive culture.
- Benefits: Flexible hybrid working, vibrant culture, and clear career progression.
- Other info: Mentor and inspire a high-performing team while shaping innovative social strategies.
- Why this job: Join a talented team and work with household-name brands in a creative environment.
- Qualifications: Proven experience in a creative, social agency and strong relationship-building skills.
The predicted salary is between 65000 - 65000 £ per year.
The Role
We aren’t looking for a traditional, hands‑off suit. My client needs a social‑first thinker who lives and breathes digital/social culture, but who also possesses the commercial maturity to nurture and expand senior client relationships. You will be the trusted partner your clients rely on, with a sharp focus on client satisfaction scores and organic growth. You’ll have a brilliant engine room backing you up. You will collaborate closely with dedicated social strategists and an elite creative team to shape and bring big ideas to life. Additionally, you will be a natural leader, directly managing and mentoring an ambitious Account Manager and Senior Account Manager.
Key Responsibilities
- Lead major client relationships, deeply understanding their business goals and maintaining exceptionally high client satisfaction scores.
- Act as the agency‑wide beacon for social best practices, ensuring both internal teams and clients are ahead of platform updates, trends, and digital behaviours.
- Partner with strategy and creative teams to inject thumb‑stopping, social‑first thinking into the brand’s broader core narrative.
- Mentor, inspire, and develop the AM and SAM under your wing, fostering a collaborative, high‑performing team culture.
- Drive social best practices across the entire agency roster and spot organic opportunities to expand your clients’ social footprints.
What My Client Is Looking For
- A hybrid of a visionary digital native and a genuine relationship builder.
- You are a seasoned Account Director or Senior Account Director with a proven track record within a creative, social agency environment.
- You instinctively know what makes content shareable and how to measure real social success beyond just vanity metrics.
- You genuinely care about client happiness and have a history of delivering stellar retention and satisfaction scores.
- You enjoy lifting others up and have solid experience managing and developing account teams.
Why You’ll Love This Agency
Having worked with this agency closely, I can tell you that their culture is second to none. They believe in bold, ambitious work but leave the egos at the door. You will be working with household‑name brands alongside a genuinely supportive, talented team. They offer a vibrant culture, flexible hybrid working, and a very clear path for your career progression.
Social Account Director | £65k in London employer: Direct Recruitment
This agency is an exceptional employer, renowned for its vibrant culture and commitment to bold, ambitious work. With a focus on collaboration and support, employees enjoy flexible hybrid working arrangements and clear career progression paths, making it an ideal environment for those looking to thrive in the dynamic world of social media and client relations.
