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- Tasks: Lead CX strategy development and build strong client relationships.
- Company: Join Great CX Agency, a dynamic team focused on innovative customer experiences.
- Benefits: Enjoy a flexible contract role with opportunities for creative freedom.
- Why this job: Be part of a brave culture that values creativity and strategic thinking.
- Qualifications: 8-10 years in agency roles with a focus on CX and eCRM.
- Other info: Ideal for those who thrive in autonomy and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Great CX Agency is seeking a fixed-term CX Strategy Director to join their busy team. This is a senior, autonomous role for a passionate individual who can build strong client relationships and drive fame for clients.
The Role: As a Strategy Director CX, you will be creatively focused and bring a deep understanding of customer experience, CRM, digital landscapes, and brand strategy. You'll know how to identify cultural tensions and create work that stands out.
Key Responsibilities:
- Strategic Development: Lead the development of CX strategies across customer journeys, translating research and data into actionable insights and strategic frameworks. You will present persuasive strategic recommendations and ensure work remains on strategy.
- Client Relations: Partner with clients to understand their business goals, customer needs, and competitive landscapes. This is not a back-office role; you should thrive on presenting to clients and persuading them, comfortable in both strategic and creative conversations.
Skills and Experience: The ideal candidate will have:
- 8-10 years of agency experience with a strong integrated background and meaningful experience in CX, especially eCRM.
- The ability to navigate both macro and micro strategic thinking, from the overall brand effect of one-to-one customer communications to the details of messaging matrices and copy variants.
- Experience with Salesforce systems and in the Travel/Holiday category is beneficial but not essential.
Personal Qualities: Great CX Agency is looking for someone with:
- A ferocious attitude and can-do nature – nothing is impossible.
- The ability to hit the ground running within a small team.
- An appreciation for large-scale CRM systems and martech, but also an eye for modern approaches to marketing.
- A restless energy, knowing the rules and often breaking them.
- The ability to thrive autonomously while also knowing when to collaborate with colleagues.
- An output-driven mindset, enjoying pushing strategies forward and creating necessary documentation.
If you are a brave individual who wants to do brave work, consider joining Great CX Agency.
CX Strategy Director | Contract employer: Direct Recruitment
Contact Detail:
Direct Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Strategy Director | Contract
✨Tip Number 1
Network with professionals in the CX and CRM fields. Attend industry events, webinars, or local meetups to connect with potential colleagues or clients. Building these relationships can give you insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in customer experience and digital marketing. Follow thought leaders on social media and read relevant publications to stay updated. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to showcase your strategic thinking skills. Think of examples from your past experiences where you've successfully developed and implemented CX strategies. Be ready to discuss how you translated data into actionable insights.
✨Tip Number 4
Practice your presentation skills. Since this role involves client interactions, being able to present your ideas clearly and persuasively is crucial. Consider doing mock presentations to friends or colleagues to refine your delivery.
We think you need these skills to ace CX Strategy Director | Contract
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the CX Strategy Director position. Tailor your application to highlight your relevant experience in customer experience and strategic development.
Craft a Compelling CV: Your CV should reflect your 8-10 years of agency experience, focusing on your integrated background in CX and eCRM. Use specific examples to demonstrate your ability to develop strategies and build client relationships.
Write a Strong Cover Letter: In your cover letter, express your passion for customer experience and your understanding of the digital landscape. Highlight your ferocious attitude and can-do nature, as well as your ability to thrive both autonomously and collaboratively.
Showcase Relevant Skills: Make sure to mention any experience with Salesforce systems and your familiarity with the Travel/Holiday category, even if it's not essential. This will help you stand out as a candidate who understands the industry context.
How to prepare for a job interview at Direct Recruitment
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to developing CX strategies. Be ready to share examples of how you've translated research and data into actionable insights in previous roles.
✨Demonstrate Client Engagement Skills
Since this role involves strong client relations, practice articulating how you’ve successfully partnered with clients in the past. Highlight your ability to understand their business goals and present persuasive recommendations.
✨Highlight Your Experience with CRM and Digital Landscapes
Make sure to emphasise your experience with CRM systems and digital marketing strategies. If you have worked with Salesforce or in the Travel/Holiday sector, be prepared to discuss how that experience can benefit the agency.
✨Exude Confidence and a Can-Do Attitude
The agency is looking for someone with a ferocious attitude. During the interview, convey your enthusiasm and readiness to tackle challenges head-on, showcasing your ability to thrive both autonomously and collaboratively.
