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For Companies At a Glance
- Tasks: Develop CRM and CX strategies for top-tier clients in a dynamic environment.
- Company: Join one of London's leading data and CRM agencies known for award-winning work.
- Benefits: Enjoy a competitive salary, bonuses, and a hybrid working model.
- Why this job: Work with inspiring people on exciting projects that make a real impact.
- Qualifications: Experience in CRM/CX strategy, preferably in a marketing agency; strong communication skills required.
- Other info: A positive culture and a supportive team await you!
The predicted salary is between 46800 - 78000 £ per year.
Customer Engagement Strategist / CRM Strategist – up to £65K plus bonus
London & Hybrid
This role is at one of the top data and CRM agencies in London who continually produce award winning work. They are looking for a CRM Strategist / Customer Engagement Strategist to join this agency that really values its strategists and offers the opportunity to work with a team of inspiring people in a positive and dynamic environment.
You will help develop CRM and CX strategies on a number of varied blue chip client accounts. The role will be across a range of great clients and will offer variety in terms of projects and potential strategic solutions.
Skills and experience:
- Strong CRM / CX strategy experience
- Some of your experience is gained within a marketing agency environment
- A solid understanding of data-driven customer marketing and experience creating engaging customer lifecycle journeys. Some understanding of martech is beneficial
- The ability to interrogate a client brief, understand the strategic challenge and define the best response
- A forward thinker who is passionate about customer engagement
- A strong communicator who can easily engage with clients
A great culture, a lovely team and some really exciting clients make this a great opportunity for a Customer Engagement Strategist.
Contact Detail:
Direct Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Strategist (City of London)
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and customer engagement strategies. Being well-versed in current methodologies will not only boost your confidence but also demonstrate your passion for the field during discussions.
✨Tip Number 2
Network with professionals in the CRM and marketing agency space. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of successful CRM strategies you've implemented in the past. Highlighting your hands-on experience with data-driven marketing and customer lifecycle journeys will set you apart from other candidates.
✨Tip Number 4
Research the agency's key clients and recent projects. Understanding their work will allow you to tailor your conversations and show how your skills can directly benefit their existing client accounts.
We think you need these skills to ace CRM Strategist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM and CX strategy experience. Emphasise any roles you've had in marketing agencies and detail your understanding of data-driven customer marketing.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for customer engagement. Discuss specific projects where you developed CRM strategies and how they benefited the client. Make it personal and engaging.
Highlight Relevant Skills: Clearly outline your skills related to interrogating client briefs and defining strategic responses. Mention any experience with martech tools, as this will strengthen your application.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including examples of how you've successfully engaged with clients in the past. This could be through presentations, reports, or direct interactions.
How to prepare for a job interview at Direct Recruitment
✨Showcase Your CRM Expertise
Make sure to highlight your strong CRM and CX strategy experience during the interview. Be prepared to discuss specific projects where you've successfully developed customer engagement strategies, especially in a marketing agency environment.
✨Demonstrate Data-Driven Thinking
Since this role involves data-driven customer marketing, come equipped with examples of how you've used data to create engaging customer lifecycle journeys. This will show your potential employer that you understand the importance of analytics in shaping effective strategies.
✨Engage with the Client Brief
Prepare to discuss how you approach client briefs. Illustrate your ability to interrogate a brief, identify strategic challenges, and propose tailored solutions. This will demonstrate your critical thinking and problem-solving skills.
✨Communicate Passionately
As a strong communicator, it's essential to convey your passion for customer engagement. Share your thoughts on current trends in CRM and how they can impact client relationships. This will help you connect with the interviewers and show your enthusiasm for the role.
