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- Tasks: Develop CRM and CX strategies for top-tier clients in a dynamic environment.
- Company: Join one of London's leading data and CRM agencies known for award-winning work.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Be part of an inspiring team that values creativity and innovation in customer engagement.
- Qualifications: Experience in CRM/CX strategy, preferably in a marketing agency, with strong communication skills.
- Other info: Work with exciting blue-chip clients and contribute to impactful projects.
The predicted salary is between 46800 - 78000 £ per year.
This role is at one of the top data and CRM agencies in London who continually produce award winning work. They are looking for a CRM Strategist / Customer Engagement Strategist to join this agency that really values its strategists and offers the opportunity to work with a team of inspiring people in a positive and dynamic environment.
You will help develop CRM and CX strategies on a number of varied blue chip client accounts. The role will be across a range of great clients and will offer variety in terms of projects and potential strategic solutions.
Skills and experience:
- Strong CRM / CX strategy experience
- Some of your experience is gained within a marketing agency environment
- A solid understanding of data-driven customer marketing and experience creating engaging customer lifecycle journeys. Some understanding of martech is beneficial
- The ability to interrogate a client brief, understand the strategic challenge and define the best response
- A forward thinker who is passionate about customer engagement
- A strong communicator who can easily engage with clients
A great culture, a lovely team and some really exciting clients make this a great opportunity for a Customer Engagement Strategist.
CRM Strategist employer: Direct Recruitment
Contact Detail:
Direct Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Strategist
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and customer engagement strategies. Being well-versed in current methodologies will not only boost your confidence but also demonstrate your passion for the field during discussions.
✨Tip Number 2
Network with professionals in the CRM and marketing agency space. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of successful CRM strategies you've implemented in the past. Highlighting your hands-on experience will help you stand out as a candidate who can deliver results from day one.
✨Tip Number 4
Research the agency's key clients and recent projects. Understanding their work will allow you to tailor your conversations and show how your skills align with their needs, making you a more attractive candidate.
We think you need these skills to ace CRM Strategist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM and CX strategy experience. Include specific examples of projects you've worked on in a marketing agency environment, showcasing your ability to create engaging customer lifecycle journeys.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and your understanding of data-driven marketing. Mention how your skills align with the role and why you are excited about the opportunity to work with top clients.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including a brief section in your application that demonstrates your ability to engage with clients. This could be through a relevant anecdote or a summary of successful client interactions.
Research the Agency: Familiarise yourself with the agency's work and culture. Mention any award-winning projects they have completed that resonate with you in your application, showing that you understand their values and are genuinely interested in joining their team.
How to prepare for a job interview at Direct Recruitment
✨Showcase Your CRM Expertise
Make sure to highlight your strong CRM and CX strategy experience during the interview. Prepare specific examples of past projects where you successfully developed customer engagement strategies, especially in a marketing agency environment.
✨Understand the Client's Needs
Demonstrate your ability to interrogate client briefs by discussing how you've approached similar challenges in the past. Be ready to explain how you defined strategic responses that met client expectations and drove results.
✨Communicate Effectively
As a strong communicator, practice articulating your thoughts clearly and confidently. Engage with the interviewer by asking insightful questions about their clients and projects, showing your genuine interest in their work.
✨Be a Forward Thinker
Express your passion for customer engagement and your forward-thinking approach. Share innovative ideas or trends in CRM that excite you, and discuss how you can bring fresh perspectives to their team.
