Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and execute data-driven CRM campaigns.
- Company: Join a leading agency focused on loyalty, data, and marketing automation.
- Benefits: Enjoy hybrid working, flexible hours, and an inclusive team culture.
- Why this job: Perfect for those who thrive in fast-paced environments and love seeing strategies come to life.
- Qualifications: Experience in CRM or loyalty marketing and strong communication skills required.
- Other info: Work 2 days a week in our London office while collaborating with global brands.
The predicted salary is between 43200 - 72000 £ per year.
This range is provided by Direct Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Direct Recruitment
Are you a CRM-savvy marketer with a passion for loyalty campaigns and client relationships? Join a market-leading agency at the intersection of loyalty, data, and marketing automation.
We’re looking for a CRM Account Manager to join a growing team. This hybrid role is split 70% account management and 30% hands-on campaign execution, ideal for someone who thrives in a fast-paced, collaborative environment and enjoys seeing strategy through to delivery.
The Role
You’ll act as the day-to-day contact for some of our key clients, managing the delivery of data-driven CRM and loyalty campaigns—predominantly using Salesforce / SFMC.
You’ll support the Account Director while owning campaign execution, collaborating with cross-functional teams, and driving results for global brands.
What You\’ll Be Doing
- Managing client relationships with confidence and clarity
- Supporting loyalty programme delivery through insight-led strategy
- Handling reporting, performance analysis, and recommendations
- Ensuring seamless coordination across design, tech, and delivery teams
You’ll Need
- Experience in CRM or loyalty marketing (agency or in-house)
- Experience working with marketing automation platforms like SFMC, Braze, or Adobe
- Strong communication and problem-solving skills
- A detail-driven mindset and a passion for CRM excellence
- Campaign execution experience (email builds, journey flows, segmentation)
- Confidence presenting results to stakeholders
- Hybrid working: 2 days/week in our London office
- Flexible hours and an inclusive team culture
If you\’re looking for a role where you can balance strategic account ownership with hands-on CRM execution—and grow in a team that values loyalty, innovation, and performance—we\’d love to hear from you.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing
-
Industries
Marketing Services
Referrals increase your chances of interviewing at Direct Recruitment by 2x
Get notified about new Customer Relationship Management Manager jobs in London Area, United Kingdom.
Director Customer Relationship Management
London, England, United Kingdom 3 hours ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
St Albans, England, United Kingdom 2 hours ago
Customer Service Manager – Hospitality Airport Lounge
Hounslow, England, United Kingdom 4 days ago
Greater London, England, United Kingdom 4 days ago
Customer Service Operations Manager – Payments & Shipping
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 week ago
Loughton, England, United Kingdom 1 day ago
London, England, United Kingdom 1 month ago
TikTok LIVE – Global Customer Service Operations Manager
London, England, United Kingdom 20 hours ago
Client Relationship Manager, Asset Impact
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
Placemaker Manager (Customer Service and Membership Manager)
Wembley, England, United Kingdom 2 weeks ago
Client Services Manager (MSP – Strategic Account)
City Of London, England, United Kingdom £60,000.00-£60,000.00 1 week ago
Greater London, England, United Kingdom £45,000.00-£45,000.00 6 hours ago
Senior Operational Client Relationship Manager (OCRM) & Project Manager – Director
London, England, United Kingdom 5 days ago
Join Our Supervisor Community – London & South West Stores
Greater London, England, United Kingdom 1 year ago
Customer Success & Operations Manager at Insurtech Insights
London, England, United Kingdom 4 months ago
London, England, United Kingdom 4 days ago
Customer Success & Operations Manager at Insurtech Insights
London, England, United Kingdom 8 months ago
London, England, United Kingdom 1 day ago
Join Our Location Manager Community – London & South West Stores
Greater London, England, United Kingdom 1 year ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
CRM & Loyalty Account Manager employer: Direct Recruitment
Contact Detail:
Direct Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Loyalty Account Manager
✨Tip Number 1
Familiarise yourself with Salesforce and other marketing automation platforms like SFMC, Braze, or Adobe. Being able to demonstrate your hands-on experience with these tools during discussions will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in presenting results and insights. Practice explaining complex data in a simple way, as this will be crucial when managing client relationships and collaborating with cross-functional teams.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled challenges in previous CRM or loyalty campaigns. This will help you stand out as someone who can navigate the fast-paced environment of the role.
✨Tip Number 4
Network with professionals in the CRM and loyalty marketing space. Engaging with industry events or online forums can provide valuable insights and connections that may lead to opportunities within our team.
We think you need these skills to ace CRM & Loyalty Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CRM and loyalty marketing. Include specific examples of campaigns you've managed, especially those involving Salesforce or similar platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client relationships and loyalty campaigns. Mention how your skills align with the job requirements and provide examples of your problem-solving abilities.
Showcase Campaign Execution Skills: Detail your hands-on experience with campaign execution, such as email builds and journey flows. Use metrics to demonstrate the impact of your work on previous campaigns.
Prepare for Interviews: Be ready to discuss your approach to managing client relationships and delivering data-driven insights. Prepare examples of how you've collaborated with cross-functional teams to drive results.
How to prepare for a job interview at Direct Recruitment
✨Showcase Your CRM Expertise
Be prepared to discuss your experience with CRM systems, particularly Salesforce or similar platforms. Highlight specific campaigns you've managed and the results achieved, as this will demonstrate your hands-on knowledge and ability to drive results.
✨Demonstrate Strong Communication Skills
As a CRM & Loyalty Account Manager, you'll need to manage client relationships effectively. Practice articulating your thoughts clearly and confidently, especially when discussing campaign strategies and performance metrics.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges in campaign execution. Think of examples where you've successfully navigated obstacles or improved client satisfaction through your strategies.
✨Emphasise Team Collaboration
Since the role involves working with cross-functional teams, be ready to discuss your experience in collaborative environments. Share examples of how you've worked with design, tech, and delivery teams to ensure seamless campaign execution.
