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- Tasks: Analyse customer data to enhance marketing campaigns and improve client loyalty programmes.
- Company: Leading marketing agency in London with a dynamic and innovative environment.
- Benefits: Competitive daily rate, hybrid working, and the chance to work on impactful projects.
- Why this job: Join a top agency and turn data into actionable insights that drive real results.
- Qualifications: Experience in CRM analytics, SQL/Python skills, and ability to communicate findings effectively.
- Other info: Short-term contract with opportunities for professional growth and networking.
The predicted salary is between 30000 - 48000 £ per year.
We are looking for a CRM Analyst to join one of our clients – a top marketing agency on a short-term contract, helping deliver insight and audience selections that power a loyalty programme.
You’ll work across campaign reporting and customer analytics - turning data into clear recommendations that improve acquisition, growth and retention for one of their key clients.
What you’ll be doing:
- Exploring customer and marketing datasets to assess campaign effectiveness and customer behaviour
- Producing counts to support campaign planning
- Spotting patterns and trends
- Delivering analysis projects such as: RFM segmentation, LTV modelling and churn and retention analysis
What we’re looking for:
- Solid experience in customer / CRM analytics – ideally in a marketing agency environment
- Confident using SQL / Python for analysis
- Experience working with large datasets
- Able to communicate findings to both technical and non-technical stakeholders at the agency and client
- Experience with Power BI and/or Tableau would be highly beneficial
Customer Relationship Management Analyst in City of London employer: Direct Recruitment
Contact Detail:
Direct Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing and CRM space. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best analysis projects, especially those involving SQL, Python, or data visualisation tools like Power BI or Tableau. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM analytics questions. Be ready to discuss how you've turned data into actionable insights in past roles. We want you to shine when it comes to explaining your thought process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to let us know you're interested in the CRM Analyst role!
We think you need these skills to ace Customer Relationship Management Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer and CRM analytics, especially if you've worked in a marketing agency before. We want to see how your skills align with the role, so don’t be shy about showcasing your SQL and Python prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this CRM Analyst role. Share specific examples of how you've turned data into actionable insights and improved customer retention in past roles.
Showcase Your Analytical Skills: In your application, highlight any projects where you've used RFM segmentation, LTV modelling, or churn analysis. We love seeing real-world applications of your skills, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Direct Recruitment
✨Know Your Data
Make sure you brush up on your knowledge of customer and marketing datasets. Be prepared to discuss how you've explored data in the past, and think about specific examples where your analysis led to actionable insights.
✨Show Off Your Technical Skills
Since this role requires solid experience with SQL and Python, be ready to demonstrate your proficiency. You might even want to prepare a mini-project or example that showcases your skills in these areas, especially if you can relate it to CRM analytics.
✨Communicate Clearly
You’ll need to explain your findings to both technical and non-technical stakeholders. Practice summarising complex data insights into simple, clear recommendations. Think about how you would present your analysis to someone who isn’t familiar with the technical jargon.
✨Familiarise Yourself with Tools
If you have experience with Power BI or Tableau, make sure to highlight that. If not, consider doing a quick tutorial to understand their functionalities. Being able to discuss how you would use these tools for campaign reporting could give you an edge.