Customer Solutions Team Leader

Overview

Glasgow or Leeds – Hybrid (2 days a week in the office)

Full Time, Permanent Position

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

Responsibilities

Reporting directly to the Customer Operations Manager, you’ll:

• Immerse yourself in our core values and set the bar high for yourself and your team
• Lead by example, maintaining visibility, motivation, and approachability, thereby inspiring your team to unlock their full potential
• Foster a culture of continuous improvement, encouraging your team to question the \\\”what,\\\” \\\”why,\\\” and \\\”how\\\” of our operations
• Advocate for your team\’s success, providing coaching and developmental support
• Have meaningful conversations and celebrate achievements, creating a positive and empowering team environment
• Be passionate about change and ensure your team understands the Rescue vision and make them feel excited about their role in our transformation journey
• Collaborate with colleagues to overcome challenges and share best practices
• Control costs by taking care of customers in a sustainable and appropriate way to make us a well-run business
• Identify, own and manage the risks involved in running our business and do the right thing for the customer
• Prioritise the customer by making decisions that align with our commitment to their satisfaction

What You\’ll Need

• Previous people management experience
• Ability to inspire and motivate team members
• Experience driving efficiency and process improvements
• Enthusiasm for embracing change and guiding others through it
• Demonstrated cost-consciousness and a commitment to responsible business practices
• A customer-centric mindset, with a focus on delivering an outstanding service

Benefits

We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• Annual company bonus of up to 10%
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours

Hours: 37.5 hours (shifts will fall between the hours of Monday to Sunday, 7am to 10pm)

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