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For Companies At a Glance
- Tasks: Lead and develop high-performing teams to deliver exceptional customer solutions.
- Company: Join Green Flag, a leader in customer service with a focus on innovation.
- Benefits: Enjoy a generous pension, discounts, flexible working, and a supportive environment.
- Why this job: Make a real impact by transforming customer experiences and leading dynamic teams.
- Qualifications: Strong leadership skills and a passion for operational excellence.
- Other info: Embrace diversity and enjoy excellent career growth opportunities in an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Green Flag Customer Solutions Operations Manager
Locations Available: Glasgow, Leeds
Hours: Monday-Friday 35 or 37.5 hours per week (hours usually 9am-5pm or similar)
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.
What You\’ll Be Doing
We have an exciting opportunity for a full time Operations Manager in our Green Flag Customer Solutions team. As an operations manager you’ll be accountable for leading and developing high performing Customer Solutions teams based in both our Leeds and Glasgow sites that smash it for our customers every day. You\’ll be a fantastic communicator, a strong people leader, and have engagement and cultural skills to support our operation doing the basics brilliantly.
Key Accountabilities
- Live and breathe our values and set high standards for yourself and others
- Be a leader that’s visible, motivational and approachable, inspiring your people to unlock their potential to always be the best they can be
- Be relentless about doing things smarter and encourage people to question what, why and how we do things
- Lead from the front providing direction and coaching to enable your team to aim high
- Be passionate about change and make people feel excited about their role in our transformation journey
- Build diverse collaborative relationships with other business areas to unblock problems and leverage best practice
- Control costs by taking care of customers in a sustainable and appropriate way to make us a well run business
- Identify, own and manage the risks involved in running our business and do the right thing for the customer
Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What You’ll Need
- Strong people leadership experience
- Operational experience or background preferred but not essential
- Experience analysing and interpreting data and MI
- Risk and Governance awareness
- Able to interpret policies
- Cost and compliance knowledge or experience
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Customer Solutions Operations Manager - Green Flag employer: Direct Line
Contact Detail:
Direct Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Operations Manager - Green Flag
✨Tip Number 1
Network like a pro! Reach out to current employees at Green Flag on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and operations management. Think about how you can showcase your people skills and operational experience. We want to see you shine!
✨Tip Number 3
Show your passion for customer service! Be ready to discuss how you’ve made a difference in previous roles. Highlight your ability to lead teams that put customers first, just like Green Flag does.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Green Flag family. Let’s get you on board!
We think you need these skills to ace Customer Solutions Operations Manager - Green Flag
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of our Green Flag team and how you can contribute to making our customers' experiences better.
Tailor Your CV: Make sure your CV is tailored to the Customer Solutions Operations Manager role. Highlight your leadership experience and any operational skills that align with what we’re looking for. This helps us see how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Green Flag.
How to prepare for a job interview at Direct Line
✨Know the Company Inside Out
Before your interview, make sure you research Green Flag thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Solutions Operations Manager, strong people leadership is key. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved results. Be ready to discuss your approach to coaching and developing talent.
✨Be Data Savvy
Since the role involves analysing and interpreting data, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions or improve operations in previous roles. This will demonstrate your ability to think critically and strategically.
✨Embrace Change and Innovation
Green Flag is looking for someone who is passionate about change. Think of examples where you've embraced new processes or encouraged innovation within your team. Highlighting your adaptability will resonate well with the interviewers.