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For Companies At a Glance
- Tasks: Handle customer calls, manage claims, and provide tailored solutions with empathy.
- Company: Join DLG, a forward-thinking company focused on customer satisfaction and employee growth.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance plus a hybrid work model.
- Why this job: Shape your future in a supportive environment that values innovation and teamwork.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude are essential; contact centre experience preferred.
- Other info: DLG is committed to diversity and inclusion, ensuring everyone can thrive.
The predicted salary is between 24570 - 27300 £ per year.
Overview
Motor Claims Advisor – Starting salary of £24,570 (increased dependent on skills and experience) plus additional benefits.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following weekly operating hours:
- Monday to Friday: 08:00 – 21:00
- Saturday: 09:00 – 17:00
- Sunday: 10:00 – 17:00
What You’ll Be Doing
In this role, you’ll handle calls from customers and suppliers, addressing queries and finding tailored claims solutions to meet each customer’s unique needs. You’ll manage claims and guide customers through what can often be a stressful process, providing empathetic and professional support. You’ll also be responsible for making liability decisions, setting clear customer expectations, and assisting them in getting back on the road as quickly as possible. As our business evolves, so will your role—offering opportunities to own the full claims process.
Grow with us and shape your future!
What You’ll Need
- Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first.
- Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Word.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- Contact centre experience is preferable.
- While not essential, having a valid driver’s license and experience driving on UK roads would be beneficial for this role, as it provides a better understanding of motor claims and the customer experience.
What You’ll Get
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer such excellent benefits designed to suit you as and when you need them:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Ways of Working
Our hybrid model offers a \’best of both worlds\’ approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you\’ll be in the Glasgow office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office.
Being Yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary and an eligible job role. As this position does not align with these requirements, we are unable to offer visa sponsorship for this role.
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Customer Service Adviser- Motor Claims employer: Direct Line
Contact Detail:
Direct Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Motor Claims
✨Tip Number 1
Familiarise yourself with the motor claims process. Understanding the common challenges customers face can help you provide empathetic support during interviews and demonstrate your commitment to customer service.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Outlook and Word. Being comfortable with these tools will not only help you in the role but also show your readiness to adapt to the digital aspects of the job.
✨Tip Number 3
Highlight any previous contact centre experience you have. If you can share specific examples of how you've handled customer queries or resolved issues, it will strengthen your case as a strong candidate.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be prepared to discuss how you've supported colleagues in the past and how you can contribute positively to the team dynamic at DLG.
We think you need these skills to ace Customer Service Adviser- Motor Claims
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Emphasise any contact centre experience and your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention specific examples of how you've provided outstanding support in previous roles.
Highlight IT Skills: Since the role requires solid IT skills, ensure you mention your proficiency with software like Microsoft Outlook and Word. If you have experience with digital tasks, include that as well.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the company. Mention any ideas you have that could enhance the customer experience, demonstrating your willingness to contribute to the team's success.
How to prepare for a job interview at Direct Line
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Adviser in Motor Claims. Familiarise yourself with the claims process and think about how you can provide empathetic support to customers during stressful situations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your commitment to outstanding customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this role is all about putting the customer first.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Practice responding to hypothetical situations related to motor claims, focusing on how you would manage customer expectations and make liability decisions.
✨Emphasise Teamwork and Adaptability
Since the role requires a strong team player who can thrive in a dynamic environment, be prepared to discuss how you work well with others and adapt to change. Share examples of how you've supported colleagues or contributed ideas that enhanced the customer experience.