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For Companies At a Glance
- Tasks: Investigate and prevent insurance fraud while managing customer expectations.
- Company: Join Direct Line Group, a leader in inclusive employment.
- Benefits: Flexible working, competitive salary, 25 days leave, and great discounts.
- Why this job: Make a real impact in fraud prevention and help customers fairly.
- Qualifications: Experience in counter fraud or claims handling is essential.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Counter Fraud Technical Specialist – Part-Time and Full-Time — London/Bromley. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
We’re looking for one part-time or full-time Counter Fraud Investigator to join our Commercial Counter Fraud Department for 14-month secondment/FTC as a Technical Specialist reporting to our Counter Fraud Team Leader.
This role has a hybrid working style where you will work onsite from our Bromley office twice a week and the rest of the time from home.
What You\\\’ll Be Doing
- You will deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.
- You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
- You will manage customer and broker expectations, including enquiries into indemnity, liability and will update them throughout an investigation.
- You will demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes.
- You will mitigate the spend and control the cost of investigations by identifying threats, and leakage, and recommend appropriate handling strategies to colleagues.
- You will be the technical referral point for the department, and be aware of the changing legal and regulatory environment and help to identify necessary changes to maximise fraud detection.
- You will provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development.
- You will sometimes deputise for the Leadership Team, and be accountable for the team\\\’s quality and performance by completing QA reviews, authorising payments and savings and attending leadership meetings.
- You will represent DLG at relevant industry forums and steering committees. Ensuring excellent internal stakeholder engagement, preparation, participation and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to.
- You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process, minimising avoidable complaints.
What You\\\’ll Need
- Counter Fraud insurance background
- Previous experience in claims handling (Property, Liability and Motor) and/or policy fraud
- Excellent organisational and time management skills
- Good communication skills
- Ability to prioritise and manage workload efficiently
Ways of Working
Our mixed model way of working offers a \\\’best of both worlds\\\’ approach combining the best parts of home and office-working, offering flexibility for everyone. How much you\\\’ll be in the office depends on your role, and we\\\’ll consider the flexible working options that work best for you.
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:
- 9% employer contributed pension
- Up to 10% bonus
- 50% off home, motor and pet insurance plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- 25 days annual leave
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more!
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\\\’re delighted to feature as one of the UK\\\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\\\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Counter Fraud Technical Specialist employer: Direct Line
Contact Detail:
Direct Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Fraud Technical Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to counter fraud and think about how your skills can contribute. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to fraud detection and investigation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Counter Fraud Technical Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in counter fraud and claims handling. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since this role involves managing customer expectations and internal communications, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language to make your points.
Highlight Your Organisational Skills: We value good organisational and time management skills. In your application, share examples of how you've effectively prioritised tasks in previous roles, especially in high-pressure situations.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status!
How to prepare for a job interview at Direct Line
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of insurance fraud, especially in property, liability, and motor claims. Understanding the key legislation and regulations will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Investigative Skills
Prepare to discuss specific examples from your past experience where you've successfully identified or investigated fraud. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Engage with Stakeholders
Since this role involves managing customer and broker expectations, think about how you would communicate effectively with different stakeholders. Be ready to share examples of how you've handled difficult conversations or managed expectations in previous roles.
✨Demonstrate Adaptability
With the changing legal and regulatory environment, it's crucial to show that you can adapt quickly. Prepare to discuss how you've kept up with industry changes in the past and how you would approach ongoing learning in this role.