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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure efficient vehicle repairs and meet customer satisfaction targets.
- Company: Join DLG, a leading name in the insurance and auto services industry, committed to innovation and customer care.
- Benefits: Enjoy 50% off insurance, health perks, an EV car scheme, and flexible work-life balance options.
- Why this job: Be part of a supportive culture that values your growth and embraces diversity in the workplace.
- Qualifications: Previous experience in high-volume accident repair management and knowledge of BS10125 regulations required.
- Other info: DLG is an equal opportunity employer, promoting inclusivity and personal development for all employees.
The predicted salary is between 42000 - 60000 £ per year.
Workshop Controller – Full Time – 40 hours – OTE £57000
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!
What you\’ll be doing
- The management and co-ordination of productive staff to ensure effective repairs to meet the volume, sales, cost and customer/quality targets.
- Ensuring all Procedural and BS10125 regulations are adhered
- You will manage meeting and improving on customer satisfaction targets
- You will achieve and maintain and embed all \”best practice\” and \”lean activities\” as instructed by business strategy.
- You will achieve budget sales and cost targets weekly, monthly and annually
- You will ensure all health and safety policy and procedures are followed with all staff utilising safe working practises and monitor the correct use and storage of PPE.
- You will plan departmental and site productivity by holiday planning, workshop loading, scheduling, and performance management of the productive staff.
- You will apply Standard Operating Procedure following policy standards
- You will ensure regular 1 to 1\’s and quarterly reviews are undertaken promptly and ratings are correctly applied.
What you\’ll need:
This is a permanent role reporting to the Production Manager
The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That\’s why we\’re excited to grow our teams and looking for people to join us.
All roles are at the heart of our Auto Services business and you\’ll need be enthusiastic, upbeat and committed to delivering the best repair service.
We would like you to have had previous experience in a similar role with the following skills:
- Experience of high volume accident repair management and scheduling
- Experience of BS10125 regulations
- Experience of Thatcham repair methods
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
#LI-LC1
#LI-Onsite
About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
It could be within our broad Tech & Data roles or perhaps with the people-centric Customer Services & Claims team. Your expertise might be best suited to a financial or HR or legal route. Or your skillset makes you a perfect fit for our Auto Services function. The one thing they share? When you work here, the support you get goes beyond the day-to-day.
We’ve got some of the most well-known names under our umbrella. From Direct Line and Churchill to Green Flag, Darwin and Privilege. So, whatever your skills or experience, there’s a place for you at DLG.
You could be starting out in your career, taking the next exciting step or simply looking for a change. Here, we’ll ensure that you have the capacity to truly own your development while feeling confident you’re making your mark.
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Workshop Team Leader employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Team Leader
✨Tip Number 1
Familiarise yourself with BS10125 regulations and Thatcham repair methods, as these are crucial for the Workshop Team Leader role. Being able to discuss these topics confidently during your interview will demonstrate your expertise and commitment to industry standards.
✨Tip Number 2
Showcase your experience in high-volume accident repair management by preparing specific examples of how you've successfully managed teams and improved productivity in previous roles. This will help you stand out as a candidate who can meet the demands of the position.
✨Tip Number 3
Research DLG's values and mission, particularly their focus on customer satisfaction and quality repairs. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as skills and experience.
✨Tip Number 4
Prepare to discuss your approach to health and safety in the workshop environment. Highlight any past experiences where you ensured compliance with safety regulations and promoted safe working practices among your team.
We think you need these skills to ace Workshop Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high volume accident repair management and scheduling. Use specific examples that demonstrate your understanding of BS10125 regulations and Thatcham repair methods.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of the Workshop Team Leader position, particularly in managing staff and achieving customer satisfaction targets.
Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Provide examples of how you've successfully managed teams, improved productivity, and adhered to health and safety policies in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Direct Line Insurance Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Workshop Team Leader. Familiarise yourself with high volume accident repair management, BS10125 regulations, and Thatcham repair methods. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Leadership Skills
As a Workshop Team Leader, you'll be managing staff and ensuring productivity. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Highlighting these skills will show that you're ready to take on the leadership aspect of the role.
✨Emphasise Customer Focus
DLG places a strong emphasis on customer satisfaction. Be prepared to discuss how you've previously managed customer expectations and improved service quality. Sharing specific examples will illustrate your commitment to putting customers at the heart of your work.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company's culture, future projects, or how they measure success in the workshop. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
