At a Glance
- Tasks: Handle RTA claims from start to finish while providing top-notch customer service.
- Company: Join DLG Legal Services, part of Direct Line Group, making law accessible for everyone.
- Benefits: Enjoy hybrid working, generous pension contributions, and discounts on insurance and travel.
- Other info: DLG values diversity and offers an inclusive workplace where you can truly be yourself.
- Why this job: Be part of a supportive team focused on client satisfaction and continuous improvement.
- Qualifications: Experience in RTA claims handling is preferred; strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege.
A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract.
The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
What you’ll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.
What We Are Looking For:
- Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
- Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
- Able to engage effectively with clients.
- Happy to work towards targets.
- Able to work well under pressure and maintain attention to detail.
Salary: Up to £30,000 per annum (Depending on experience)
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Leeds, The Wharf, LS1 4AZ
Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week.
Benefits:
- Generous 9% employer pension.
- 25 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
- 50% off motor, home and pet insurance.
- Free travel insurance and Green Flag breakdown cover.
- Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy-as-you-earn share scheme.
- Employee discounts and cashback.
Being yourself: Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
RTA Litigation Claims Handler in Leeds employer: Direct Line Insurance Group
At DLG Legal Services, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. Our Leeds office provides a hybrid working model, allowing for flexibility while ensuring a collaborative environment, alongside competitive benefits such as a generous pension scheme, ample holiday allowance, and employee discounts. Join us to be part of a team dedicated to making law accessible and to develop your career in a dynamic and rewarding setting.
Contact Details:
Direct Line Insurance Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land RTA Litigation Claims Handler in Leeds
✨Tip Number 1
Familiarise yourself with the OIC and MOJ Pre Action Protocol. Understanding these protocols will not only help you in interviews but also demonstrate your commitment to the role and your knowledge of the industry.
✨Tip Number 2
Network with professionals in the legal and insurance sectors. Attend relevant events or join online forums to connect with others who work in RTA claims handling. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with handling claims under pressure. Be ready to share specific examples of how you've met targets and maintained attention to detail, as this is crucial for the role.
✨Tip Number 4
Research DLG Legal Services and their values. Understanding their mission to make law more accessible will help you align your answers during the interview and show that you're a good fit for their team.
We think you need these skills to ace RTA Litigation Claims Handler in Leeds
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an RTA Litigation Claims Handler. Familiarise yourself with terms like OIC, MOJ, and Fast Track claims to demonstrate your knowledge in your application.
Tailor Your CV:Highlight relevant experience in handling RTA claims, particularly any work with personal injury cases. Use specific examples that showcase your ability to meet targets and provide excellent customer service.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their mission to make law more accessible and how you can contribute to their goals.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Claims
Familiarise yourself with the specifics of OIC and Fast Track RTA claims. Be prepared to discuss your previous experience in handling these types of cases, as well as your understanding of the relevant protocols and rules.
✨Demonstrate Customer Service Skills
Since the role emphasises high levels of customer service, think of examples where you've successfully engaged with clients. Highlight your ability to provide clear legal advice and maintain a professional manner.
✨Showcase Your Attention to Detail
Prepare to discuss how you manage your caseload while ensuring accuracy. Provide examples of how you've maintained attention to detail under pressure, as this is crucial for the role.
✨Align with Company Values
Research DLG Legal Services and understand their mission and values. Be ready to explain how your personal ethos aligns with theirs, particularly regarding inclusivity and continuous improvement.
