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- Tasks: Help customers with on-site vehicle issues and get them back on the road.
- Company: Join Direct Line Group, a top inclusive employer in the UK.
- Benefits: Enjoy generous holidays, discounts, and a 9% employer pension contribution.
- Why this job: Make a real difference by assisting drivers in need and enhancing their journey.
- Qualifications: Driving licence required; vehicle maintenance experience is a plus but not essential.
- Other info: Flexible work-life balance with opportunities for overtime and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Direct Line Group (DLG) / Green Flag is expanding its services. This is a permanent full-time role, with applicants living in the Chesterfield, Barnsley, Sheffield, Worksop, Rotherham area. You will be contracted to work 40 hours, five days a week, with a shift pattern between 7am and 8pm, Monday to Sunday, with the opportunity for overtime. A Green Flag vehicle will be provided and you will start your day from your home. You will diagnose vehicle issues and assist with on-site repairs to help customers get back on the move.
Responsibilities
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred but not essential
- Demonstrate empathy and a desire to always achieve the correct outcome
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques
- Display and utilise best practice and first-class Health & Safety behaviours
- Collaboration with dispatch team to improve the customer claims journey
- Use self-initiative
We want everyone to get the most out of their time at DLG. We have looked beyond the financial rewards to create an offer that takes your whole life into account, supporting you to work at your best and offering real choice, flexibility and a greater work-life balance. Our benefits are about more than the money you earn — they are about recognising who you are and the life you live.
What you’ll do
In this permanent role you will be responsible for helping customers whose vehicles require on-site assistance. You will be ready to diagnose problems and understand the requirements to resolve them, providing the confidence needed for customers to continue their journey with minimal interruptions. You will be prepared to handle common scenarios such as out of fuel, tyre repairs or changes, and battery replacements, with a full kit on board to help customers get back on the move. You will be required to provide a high level of customer service, work safely and efficiently, and use your technical knowledge to support customers wherever you operate. You will ensure that you adhere to company policies and safety standards while delivering a reliable service to our customers.
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Equal Opportunity
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways; if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Roadside Technician employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct Line Group and Green Flag. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to roadside assistance and customer service. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have experience in the motor repair industry, be ready to share specific examples of how you've solved problems in the past. Highlight your technical knowledge and any relevant certifications, as this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Roadside Technician
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers and getting them back on the road.
Tailor Your CV: Make sure your CV is tailored to the Roadside Technician role. Highlight any relevant experience in vehicle maintenance or customer service, and don’t forget to mention your driving licence!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Stuff
Make sure you brush up on your vehicle maintenance knowledge. Familiarise yourself with common issues like flat tyres, battery problems, and fuel shortages. Being able to discuss these scenarios confidently will show that you're ready for the role.
✨Show Empathy
Since this role involves helping customers in distressing situations, practice demonstrating empathy during your interview. Think of examples where you've gone above and beyond to assist someone, as this will highlight your customer service skills.
✨Safety First
Understand the importance of health and safety in roadside assistance. Be prepared to discuss how you would ensure safety for both yourself and the customer while performing repairs. This shows that you take the role seriously and prioritise well-being.
✨Be a Team Player
Even though you'll be working alone, collaboration with the dispatch team is key. Think of examples from your past experiences where teamwork made a difference, and be ready to share them. This will demonstrate your ability to work well within a larger system.
