At a Glance
- Tasks: Manage liability claims and lead investigations for fair outcomes.
- Company: Join a top inclusive employer with a focus on diversity and collaboration.
- Benefits: Enjoy flexible benefits, generous holidays, and an annual bonus.
- Other info: Hybrid work model offering flexibility and excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic role while developing your skills.
- Qualifications: Experience in handling complex commercial liability claims is essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a great role for someone who wants to be part of an evolving Commercial Claims function and contribute to meaningful transformation. As a Technical Claims Consultant within the Commercial Liability Direct team, you will manage a portfolio of liability claims of up to £100k and play a key role in delivering fair outcomes, technical excellence, and continuous improvement in claims handling.
What you'll be doing:
- Managing a portfolio of Public, Employee, Disease and Product Liability claims within delegated authority (up to £100k)
- Leading detailed investigations, instructing external experts, and confirming indemnity positions through robust policy analysis
- Working closely with solicitors and counsel on liability assessment, litigation strategy and policy interpretation
- Negotiating fair, timely and commercially appropriate settlements while balancing legal and customer outcomes
What you'll need:
- Proven experience handling complex commercial liability claims
- Strong technical knowledge of common law, liability principles and insurance legislation
- Excellent analytical, communication and negotiation skills, with confidence influencing senior stakeholders
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues typically spend at least 50% of their time in the office to collaborate, learn and connect.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:
- Employer contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that goes beyond financial rewards, supporting real choice, flexibility and work‑life balance. Our benefits are about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a major strength. We are proud to be one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed.
We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team, who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
Claims Handler - Liability in Manchester employer: Direct Line Insurance Group
Direct Line Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment in Manchester. With a strong focus on inclusivity and collaboration, employees benefit from a generous benefits package, flexible working arrangements, and opportunities for continuous improvement in their roles. Join us to be part of a forward-thinking team that values your contributions and supports your career development.
Contact Details:
Direct Line Insurance Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Liability in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your negotiation skills! When it comes to discussing salary or benefits, be confident and know your worth. It’s all about finding that sweet spot that works for both you and the employer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Claims Handler - Liability in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your experience with liability claims and any relevant technical knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our evolving Commercial Claims function. Keep it engaging and personal.
Showcase Your Skills:In your application, don’t forget to showcase your analytical, communication, and negotiation skills. We’re keen on seeing examples of how you've influenced stakeholders or negotiated settlements in the past.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of liability claims, especially Public, Employee, Disease, and Product Liability. Be ready to discuss specific cases you've handled and how you approached them, as this will show your technical expertise and experience.
✨Master the Art of Negotiation
Since negotiating settlements is a key part of the role, prepare examples of successful negotiations you've led. Think about the strategies you used to balance legal outcomes with customer satisfaction, and be ready to share these insights during your interview.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities. You might be asked to assess a hypothetical claim or discuss how you would approach a complex case. Practise breaking down scenarios and articulating your thought process clearly.
✨Engage with Stakeholders
Highlight your communication skills by discussing how you've worked with solicitors, counsel, and other stakeholders in the past. Prepare to explain how you influence decisions and ensure everyone is aligned on the litigation strategy.
