At a Glance
- Tasks: Support customers through the commercial property claims journey, coordinating repairs and processing settlements.
- Company: Join Direct Line Group, a top inclusive employer focused on customer-centric solutions.
- Benefits: Enjoy a hybrid work model, generous holidays, and discounts on insurance and health plans.
- Other info: Embrace a collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their claims with empathy and efficiency.
- Qualifications: Customer service experience is a plus; full training provided for those new to claims handling.
The predicted salary is between 30000 - 40000 € per year.
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
In this role, you will support our Landlord, Tradespeople and SME customers throughout the commercial property claims journey. From the moment a claim is logged through to final resolution, you’ll coordinate repairs or replacements, process settlements and ensure customers are kept fully informed every step of the way. You’ll work proactively to minimise disruption to customers’ day‑to‑day operations, progressing claims efficiently, juggling multiple tasks at pace and navigating a range of digital systems.
Your key responsibilities will be:
- Supporting customers from first notification of loss through to settlement.
- Coordinating repairs, replacements or alternative solutions depending on the claim.
- Managing the full end‑to‑end claims process across commercial property portfolios.
- Maintaining regular, proactive communication with customers, suppliers and stakeholders.
- Minimising operational disruption by progressing claims efficiently and effectively.
- Using multiple digital systems to log updates, process claims and manage documentation.
- Ensuring all decisions align with regulatory requirements and Treating Customers Fairly principles.
What you'll need:
- Excellent customer service experience, ideally within a fast‑paced environment.
- Experience with commercial property or claims handling is beneficial but not essential — full training will be provided.
- Ability to multitask, prioritise and manage a busy workload effectively.
- A collaborative mindset, with a willingness to learn and support colleagues.
- Strong customer focus, with a commitment to delivering high‑quality service.
- Confident digital skills, including the use of Microsoft products and other systems.
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
Benefits: We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. That’s why we've looked beyond financial rewards to create an offer that supports your whole life — giving you real choice, flexibility and a healthy work‑life balance. Our benefits are about more than what you earn; they’re about recognising who you are and the life you live.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you you are what bring potential to our business. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Claims Handler in Manchester employer: Direct Line Insurance Group
At DLG, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that empowers our Claims Handlers to thrive. With a hybrid working model, generous benefits including a 9% employer-contributed pension and employee discounts, and a commitment to personal growth, we ensure our team members can achieve a healthy work-life balance while making a meaningful impact in the lives of our customers. Join us in Manchester and be part of a company that values diversity and recognises the unique contributions of every individual.
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out DLG's values and how they treat their customers. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like DLG, being able to juggle multiple tasks is key. Prepare to discuss how you manage your workload and keep everything on track.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows you're serious about joining the DLG family and helps us get to know you better.
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience, especially in customer service and claims handling. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills:Since you'll be keeping customers informed throughout the claims process, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Multitasking Abilities:In this role, you'll be juggling multiple tasks at once. Share examples from your past experiences where you've successfully managed a busy workload to show us you're up for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Direct Line Insurance Group
✨Know the Claims Process
Familiarise yourself with the end-to-end claims process, especially in commercial property. Understand how claims are logged, processed, and settled. This knowledge will help you answer questions confidently and demonstrate your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, particularly in fast-paced environments. Highlight how you managed multiple tasks while keeping customers informed and satisfied.
✨Emphasise Digital Proficiency
Since the role involves using various digital systems, be ready to discuss your experience with Microsoft products and any other relevant software. If you have examples of how you've used technology to improve efficiency, share those!
✨Demonstrate a Collaborative Mindset
DLG values teamwork, so be prepared to talk about how you’ve worked with colleagues to achieve common goals. Show your willingness to learn and support others, which aligns with their commitment to a collaborative work environment.
