At a Glance
- Tasks: Drive trading strategies and enhance customer experiences in the Home Insurance sector.
- Company: Join Direct Line Group, a top inclusive employer focused on innovation and customer satisfaction.
- Benefits: Enjoy flexible working, generous holidays, and a range of employee perks.
- Other info: Embrace diversity and thrive in a supportive workplace culture.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong customer focus and collaborative skills are essential.
The predicted salary is between 50000 - 65000 € per year.
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
We have an exciting opportunity to join our PCW Home Team. As a valued member of the Team, you will be responsible for helping our Strengthen Value Stream to deliver business objectives through effective stakeholder engagement, change management, product management, analysis of customer and market insight, and identifying opportunities to improve customer outcomes.
This role will be reporting directly to the Head of Home PCW. You’ll be responsible for driving and shaping the trading landscape for our PCW Home brands to deliver outstanding customer and commercial outcomes and management of business opportunities that helps us achieve the Home PCW Product Roadmap.
- Playing a leading role in the PCW Home team to drive delivery of our PCW Home Trading and product roadmap to drive profitable growth.
- Identifies and drives through to deployment new product development opportunities in line with customer demand, market changes and the overall Home strategy to enable our brands to win in the PCW market.
- Responsible for creating, shaping and delivering the product development roadmap, gaining sign off through the product governance framework.
- Working effectively to manage stakeholder deliverables in line with the project plan and effectively communicating and finding solutions to overcome barriers to delivery.
- Deep understanding and monitoring of trading MI to initiate, develop and evaluate test & learn trading and product development initiatives to drive improvements in our commercial performance for our Home PCW brands.
- Contribute to trading meetings with matrix managed stakeholders to understand and challenge current performance trends and identify potential risks and suggest appropriate trading responses.
- Lead on financial aspects such as budgeting, planning, commercial trading and business case production, managing trades-offs between customer and commercial outcomes and strategies.
- Challenges, shapes and aligns the trading and product strategy and roadmap across key channels including Digital, PCWs and Operations.
- Identifies and offers solutions for customer problems and eradicates pain points across end to end experience aligning our proposition to brand values.
- Builds deep understanding of regulatory landscape and identifies implications on business models, products and processes.
- Actively seeks out and brings the ‘voice of the customer’ into all activities ensuring customer outcomes are considered and customer best interests’ rules are adhered to when decisions are made.
- Be aware of and comply with the rules and requirements of the Financial Conduct Authority (FCA) and any other legal/regulatory/risk management frameworks, keeping abreast of any changes.
A continuous improvement approach, actively seeking new ways of working to deliver better Home Insurance solutions.
- Strong customer focus, with the ability to understand and respond to customer needs in a changing market.
- Commercial and market awareness, with experience applying insight to improve products or outcomes.
- Proven ability to work collaboratively with a wide range of internal and external stakeholders.
- Demonstrated enthusiasm, drive and curiosity, with a proactive mindset and willingness to challenge the status quo.
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- Employer contributed pension
- Annual company bonus
- Discounts on Insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
Home Trading Manager in London employer: Direct Line Insurance Group
At DLG, we pride ourselves on being an excellent employer that values our colleagues and their contributions. With a strong focus on employee growth, we offer a hybrid working model that promotes work-life balance, alongside a comprehensive benefits package including an employer-contributed pension, annual bonuses, and flexible health options. Our inclusive culture encourages diversity and empowers individuals to thrive, making DLG a rewarding place to build your career in the dynamic insurance sector.
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Trading Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at DLG through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Home Trading Manager role.
✨Tip Number 2
Prepare for the interview by understanding DLG's values and how they align with your own. Be ready to discuss how you can contribute to their mission of putting customers at the heart of everything they do.
✨Tip Number 3
Showcase your analytical skills! Be prepared to discuss how you've used data to drive decisions in previous roles. DLG is looking for someone who can evaluate market insights and improve customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DLG team.
We think you need these skills to ace Home Trading Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Home Trading Manager role. We want to see how you can contribute to our team and help us achieve our goals!
Showcase Your Customer Focus:Since customer outcomes are at the heart of what we do, share examples of how you've successfully addressed customer needs in previous roles. This will show us that you understand the importance of putting customers first.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Stuff
Before the interview, dive deep into DLG's Home PCW products and services. Understand their market position and recent developments. This will not only show your enthusiasm but also help you engage in meaningful discussions about how you can contribute to their objectives.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholder relationships in the past. Highlight your ability to communicate effectively and find solutions to challenges. This is crucial for a role that involves collaboration across various teams.
✨Bring the Customer Voice
Demonstrate your understanding of customer needs by sharing insights from previous experiences. Discuss how you've used customer feedback to drive product improvements or changes. This aligns perfectly with DLG's focus on putting customers at the heart of everything they do.
✨Be Ready to Discuss Financial Acumen
Brush up on your financial knowledge, especially around budgeting and commercial trading. Be prepared to discuss how you've balanced customer outcomes with commercial goals in previous roles. This will show that you can think strategically about the business.
