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- Tasks: Provide exceptional customer support and guidance to our Motability customers.
- Company: Join one of the UK's largest insurance companies with a customer-first approach.
- Benefits: Competitive salary, generous holidays, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
- Other info: Embrace a diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 22932 - 24570 £ per year.
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. Our vision is to create a world where insurance is personal, inclusive and a force for good. Helping people carry on with their lives and giving them peace of mind is what we’re all about at Direct Line Group.
We now have an exciting opportunity to join the insurance team in Liverpool. Working in our Motability team, you’ll be passionate about providing our customers with an excellent level of customer care, guiding them through their service or claims journey using your expert experience and knowledge.
Our salary package starts from £22,932 for 35hrs per week (plus 9% pension contribution) or £24,570 based on 37.5hrs per week (plus 9% pension contribution). You’ll also have an opportunity to earn an additional bonus twice a year of up to 3.5% of your salary based on your individual performance.
What you’ll be doing:
- You’ll take our customers’ call and be their first point of contact, providing support and guidance.
- You’ll be able to empathise with customers and provide reassurance and clear guidance.
- You’ll work to targets to achieve team and individual goals.
Our Motability teams are available between Monday - Friday 8am and 7pm, Saturday 8am – 4pm. In these roles you’ll work shifts across these days. In order to fully prepare you for the role you will be expected to attend the office for your initial training and Academy which could be up to 12 weeks.
What you’ll need:
- Able to thrive in a busy and changing environment & adhere to targets.
- A strong team player with a positive attitude & keen to learn.
- Experience with phone systems, call queues, and other relevant technologies is beneficial.
- Clear, articulate, and professional telephone manner.
- Ability to convey information accurately and concisely.
- Ability to ask the right questions to gather all necessary information.
- Passionate about providing outstanding customer service.
- Comfortable using computers and online systems, with good IT skills.
- Open to new ideas and ways of working.
- Contact centre experience is beneficial.
The role is busy, exciting, and challenging - no two customers are the same. Bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding Liverpool team.
We’ll provide you with the technology equipment you’ll need to work from home so all you’ll need is a good internet connection and a quiet space to work.
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the Liverpool office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office.
Benefits: Direct Line Group believes the best way to serve our customers is by having the best possible people, that’s why we offer such excellent benefits designed to suit you as and when you need them:
- % employer contributed pension
- % off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Cycle to work scheme
- Plus many more
Being yourself: Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary & an eligible job role.
Customer Service Adviser in Liverpool employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct Line Group. Understand their values, mission, and the specific role you're applying for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share personal stories that highlight your skills and experiences. Remember, they want to see the real you and how you'd fit into their vibrant team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Adviser in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. Share any relevant experiences where you’ve gone above and beyond to assist someone, as this aligns perfectly with our customer-obsessed culture.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. Use keywords from the listing, like 'empathy' and 'team player', to show that you understand what we’re looking for.
Be Clear and Concise: In your written application, clarity is key! Make sure your points are easy to read and straight to the point. We appreciate a professional tone, but don’t be afraid to let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company right there!
How to prepare for a job interview at Direct Line Insurance Group
✨Know the Company Inside Out
Before your interview, take some time to research Direct Line Group. Understand their values, mission, and the specific role of the Motability team. This will not only help you answer questions more effectively but also show your genuine interest in being part of their customer-obsessed culture.
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, your ability to empathise with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations. Highlight how you reassured customers and guided them through their issues.
✨Practice Clear Communication
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on maintaining a professional tone while being friendly and approachable.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential customer situations you might encounter and how you would handle them. This could include assessing a breakdown situation or dealing with a frustrated customer. Being prepared will demonstrate your problem-solving skills and readiness for the role.
