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- Tasks: Handle personal injury claims and provide top-notch legal advice to clients.
- Company: Join DLG Legal Services, part of the Direct Line Group, making law accessible.
- Benefits: Enjoy a hybrid work model, generous holidays, and employee discounts.
- Why this job: Make a real difference in clients' lives while developing your legal skills.
- Qualifications: Experience in Fast Track RTA claims and strong communication skills required.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About us
At DLG Legal Services our mission is to make law easy and accessible to everyone. As part of the Direct Line Group we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance and contract litigation. We also support our parent group litigating on their behalf.
A fantastic opportunity has become available within DLG Legal Services as a Motability Personal Injury Claims Handler. The role is offered on a 12 Months Fixed Terms Contract basis and will be based at our Leeds office (smart hybrid working).
What you’ll be doing
- Reporting to your Team Leader you will be joining our dedicated Motability RTA team dealing with a mixed caseload of OIC MOJ complex Fast Track claims along with Part 8 Litigated cases.
- You will have the ability to develop your existing experience to litigate on post whiplash reform cases where quantum and liability are disputed.
- You will be sympathetic to the needs of your clients to ensure a high quality service is provided and accurate legal advice is given in accordance with our policies and procedures.
- You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
- We will expect you to demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values.
- You will support the strategic development of the department and firm by developing high standards and growing the clients’ positive experience through continuous improvement initiatives.
Skills and Experience
- Fast Track RTA claims handling experience with Personal injury within an insurance company or law firm environment.
- A working knowledge of OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims.
- A working knowledge of Tariff and Non Tariff valuations JC Guidelines for the assessment of general damages in personal injury cases.
- Strong communication skills and able to engage effectively with clients.
- Working towards and achieving defined business targets and measures.
- Able to work well under pressure whilst retaining high attention to detail.
Location: Leeds LS1
Home Working: Hybrid model (2 days from the office, 3 days from home)
Working hours: 35 hours per week (Monday - Friday)
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Ways of Working
Our hybrid model offers a best of both worlds approach. When you’ll be in the office depends on your role and team but colleagues spend 50% of their working week in the office. We want everyone to get the most out of their time at DLG. We’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice, flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Motability Personal Injury Claims Handler in Leeds employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motability Personal Injury Claims Handler in Leeds
✨Tip Number 1
Get to know the company inside out! Research DLG Legal Services and understand their mission, values, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to personal injury claims handling. Think about your past experiences and how they relate to the skills required for the Motability Personal Injury Claims Handler role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the DLG family. Good luck!
We think you need these skills to ace Motability Personal Injury Claims Handler in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motability Personal Injury Claims Handler role. Highlight your experience with Fast Track RTA claims and any relevant legal knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about personal injury claims and how you can contribute to our team. Keep it professional but let your personality come through – we love authenticity!
Showcase Your Communication Skills: Strong communication is key in this role, so make sure to demonstrate your ability to engage effectively with clients in your application. Whether it's through examples in your CV or your cover letter, show us how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Fast Track RTA claims and the relevant legal protocols. Familiarise yourself with the OIC and MOJ Pre Action Protocol, as well as the Civil Procedure Rules for Personal Injury Claims. This will show that you're serious about the role and understand the complexities involved.
✨Show Empathy
As a Motability Personal Injury Claims Handler, you'll be dealing with clients who may be going through tough times. Practice how to convey empathy and understanding during your interview. Think of examples where you've successfully supported clients or colleagues in challenging situations.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Prepare to discuss how you've managed complex cases in the past, ensuring accuracy and compliance with policies. Bring examples of how your meticulous nature has led to successful outcomes in previous roles.
✨Be Ready for Target Talk
DLG Legal Services values achieving targets, so be prepared to discuss how you've met or exceeded goals in your previous positions. Share specific metrics or achievements that highlight your ability to work under pressure while maintaining high standards.
