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- Tasks: Provide essential admin support to our Customer Roadside Network and Patrol Services.
- Company: Join Direct Line, a leading company focused on customer care and innovation.
- Benefits: Enjoy a competitive salary, generous holidays, and great employee discounts.
- Why this job: Make a real difference by helping customers when they need it most.
- Qualifications: Detail-oriented with strong communication and problem-solving skills.
- Other info: Hybrid work model with excellent career growth and a commitment to diversity.
The predicted salary is between 20000 - 29000 £ per year.
Leeds or Glasgow Hybrid (2 days a week in the office)
Salary: 24570.00
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of Direct Line or thinking about joining us, you’ll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.
What you’ll be doing:
Reporting directly to the Business Support Team Leader, you’ll provide essential administrative support to our Customer Roadside Network and Patrol Services. It always feels good helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy but the culture, training and friendly teams are great here.
Key Accountabilities include:
- Deliver expert administrative support across Customer Operations Network and Patrol teams.
- Manage core processes including onboarding, overtime permits, fines, uniforms and fleet maintenance.
- Handle multi-channel customer contact including payments and arrears management.
- Collate, analyse and report MI to support decision-making and operational performance.
- Coordinate with outsourced partners and external teams to ensure smooth service delivery.
- Provide administration for meetings, site visits, recruitment and onboarding activities.
- Support the rollout of new initiatives, projects and process improvements across services.
- Share knowledge and subject-matter expertise to drive continuous improvement.
- Maintain compliance with standards, HR processes and governance requirements.
- Take ownership of personal development, keeping skills and product knowledge up to date.
Our hybrid model offers a best of both worlds approach. When you’ll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.
What you’ll need:
We’re looking for a detail-oriented proactive individual with strong communication and problem-solving skills. You should be confident working with data, managing priorities in a fast-paced environment and engaging effectively with stakeholders. A collaborative mindset, risk awareness and flexibility to support operational needs are essential.
Benefits:
- 9% employer contributed pension
- 50% off home motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy-as-you-earn share scheme
- Employee discounts and cashback
- Plus many more
We want everyone to get the most out of their time at Direct Line. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice, flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself:
Direct Line is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Required Experience:
Contract
Key Skills: Anti Money Laundering, Design, Admin Support, Accountancy, Data Structures, Activex
Employment Type: Full-Time
Experience: years
Vacancy: 1
Business Support Consultant in Leeds employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Consultant in Leeds
✨Tip Number 1
Get to know the company! Research Direct Line and understand their values, culture, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Business Support Consultant, you'll be engaging with customers and stakeholders regularly. Role-play common scenarios with friends or family to build your confidence and refine your problem-solving approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the Direct Line team. Don’t miss out on this opportunity!
We think you need these skills to ace Business Support Consultant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Support Consultant role. Highlight your administrative support experience and any relevant customer service skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your proactive approach can benefit our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Direct Line Insurance Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Consultant. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing customer queries and supporting operational processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves engaging with customers and stakeholders, it's crucial to highlight your strong communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. This will reassure the interviewer that you can handle multi-channel customer contact with ease.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems or improved processes. The interviewer will be looking for your proactive approach and ability to think on your feet, so come prepared with examples that showcase your analytical skills and flexibility in supporting operational needs.
✨Emphasise Your Team Spirit
Since collaboration is key in this role, make sure to express your enthusiasm for working in a team environment. Share experiences where you've contributed to team success or supported colleagues in achieving their goals. This will highlight your collaborative mindset and align with the company's values of inclusivity and teamwork.
