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- Tasks: Provide real-time automotive support and drive improvements in repair rates.
- Company: Join Green Flag, a leader in customer-focused automotive services.
- Benefits: Enjoy flexible working, discounts, and an EV car scheme.
- Why this job: Make a real impact by helping customers during stressful breakdowns.
- Qualifications: Motor experience in Repair & Diagnostics and NVQ level 3 or above required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you'll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
The Role: As an Automotive Technical Support Engineer, you will provide real-time automotive technical support to a host of internal and external customers, reducing cost to serve by driving repair rate capability by:
- Driving the success of Phone Fix in the Rescue Service Delivery Contact Centres
- Driving UK wide improvements in Roadside Repair rate with roadside technicians working on behalf of Green Flag
- Supporting Green Flag patrols with real-time technical support and advice
Hours: 35 hours per week based in Leeds, Glasgow, or Birmingham.
What you'll need as an Automotive Technical Support Engineer:
- Motor experience in Repair & Diagnostics is essential
- A relevant NVQ level 3 or above qualification is essential
What you'll be doing:
- Operate as an integral part of the Green Flag Phone Fix process answering demand from the Rescue Service Delivery Contact Centre Advisor population in Leeds and Glasgow, connecting to customers in identified Phone Fix incidents providing real-time over the phone diagnostic questioning and appropriate advice to the customer and Advisor.
- Be the first point of call for all Roadside Technicians requiring automotive technical assistance to lead and aid in the swift resolution of vehicle faults through the use of automotive technical information and databases combined with extensive automotive mechanical and electrical diagnostic and repair experience and knowledge.
- As a technical information author, lead the design and development of a technical information platform which can be accessed both internally by ATSEs and externally by Roadside Technicians in a read and write capacity.
- Provide both validation and governance in the assessment of technical information received from Roadside Technicians ahead of publishing on the Technical Information Platform.
- Assist the Service Delivery Contact Centre management teams in the development and roll out of vehicle awareness training modules and experiences.
- Work autonomously and with minimal supervision to ensure world-class Automotive Technical Support to internal and external customers and strive through a continuous improvement approach to develop a Green Flag Technical Centre of excellence.
Ways of Working: Our hybrid model way of working offers a best of both worlds approach combining the best parts of home and office-working offering flexibility for everyone. When you'll be in the office depends on your role but most colleagues are in 2 days a week and we'll consider the flexible working options that work best for you.
What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working varying with the nature of your role. Core benefits include:
- 50% off home motor and pet insurance and also free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Required Experience: Key Skills: Database, Jira, Linux, Bank, Java.
Job Details: Employment Type: Full-Time, Experience: years, Vacancy: 1.
Automotive Technical Support Engineer in Leeds employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Green Flag on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your automotive knowledge. We want to see your passion for repair and diagnostics, so be ready to share your experiences and how you’ve tackled tricky situations in the past.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you’ve provided real-time support or resolved issues quickly. This is key for the Automotive Technical Support Engineer role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Automotive Technical Support Engineer in Leeds
Some tips for your application 🫡
Show Your Passion for Automotive: When you're writing your application, let your love for cars and technical support shine through. We want to see how your experience in repair and diagnostics makes you the perfect fit for our team!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Stuff
Make sure you brush up on your automotive repair and diagnostics knowledge. Familiarise yourself with common vehicle faults and the latest technologies in the industry. This will help you answer technical questions confidently and show that you're the right fit for the role.
✨Practice Real-Time Scenarios
Since you'll be providing real-time support, practice handling hypothetical scenarios where you diagnose issues over the phone. Role-play with a friend or family member to simulate the pressure of the job and refine your communication skills.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples from your past experience where you've successfully resolved complex automotive issues. Highlight your thought process and how you approached each problem, as this will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Teamwork and Communication
As an Automotive Technical Support Engineer, you'll work closely with roadside technicians and contact centre advisors. Be ready to talk about your experience collaborating with others and how you ensure clear communication, especially in high-pressure situations.
