HGV Class C Driver

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers.

As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive.

What you’ll do:

• Our HGV drivers are kept busy in this role to get our customers back on the road quickly.
• You will work within a team of other drivers reporting to your Transport Controller.
• You will collect and deliver vehicles before and after repair, working to deadlines to meet our customer’s needs.
• You will have responsibility for collecting and delivering cars within the agreed timescales, ensuring that the customer receives the very best possible service on collection and delivery of their car.
• Ensure all cash and credit card transactions are accounted for and that all transactions are processed following company procedures.
• You will complete forms to indicate any damage on the car and specify accident-related damage and highlight any old damage, take digital photographs, and gain a signature from the customer.
• You will highlight any defects identified during loading/unloading of vehicles or as identified at the handover of the vehicle to the customer and bring to the attention of the Production Manager.
• You will also ensure all jobs are referenced and filed on completion of the job.

What you’ll need:

• This is a permanent role of 40 hours a week.
• HGV Class C driver.
• All roles are at the heart of our Auto Services business and you’ll need to be enthusiastic, upbeat, and committed to delivering the best repair service.
• You would have previous experience in a similar role with the following skills:
• You will have experience driving HGV class 2 vehicles and within recovery.
• You will be very customer-focused and have great customer handling skills.
• You will have knowledge of the area local to our repair centre.
• You will hold a current valid driving license, which meets the fleet insurance criteria and hold a Class 'C' LGV Licence.
• You will require a Driver 'Certificate of Professional Competence' (CPC).

As you can imagine, Health and Safety and working to industry standards is important to us. We always ensure our teams and customers' safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Buy as you earn share scheme.
• Employee discounts and cashback.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.