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- Tasks: Support customers through their home claims with empathy and professionalism.
- Company: Join Direct Line Group, a leader in customer-centric insurance solutions.
- Benefits: Competitive salary, flexible benefits, generous holiday allowance, and employee discounts.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Resilience, enthusiasm, and a passion for helping others.
The predicted salary is between 26228 - 26228 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
In the Home Claims handler role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group. Our base salary starts from £26,228. Apply now for our 2026 start dates. Full time 37.5 hours per week.
What you'll be doing:
- Handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support.
- Work towards individual and team targets to help achieve shared goals.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
What you'll need:
- Bring your resilience, enthusiasm and energy to thrive within our outstanding teams.
- Comfortable using a PC and enjoy understanding how data drives us forward as a business.
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
Benefits: We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- Employer contributed pension
- Annual company bonus
- Discounts on Insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
Customer Service Adviser- Home Claims in Glasgow employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Home Claims in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and guiding customers through their claims.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy, resilience, and enthusiasm. These traits are crucial for a Customer Service Adviser, especially when dealing with stressed customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of DLG's transformation journey.
We think you need these skills to ace Customer Service Adviser- Home Claims in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience as smooth as possible.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Adviser. Highlight any relevant experience you have in handling claims or providing support, and don’t forget to mention your ability to work under pressure!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences are easy to spot.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Direct Line Insurance Group
✨Know the Company Inside Out
Before your interview, take some time to research Direct Line Group. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy Skills
As a Customer Service Adviser, you'll need to demonstrate empathy and understanding. Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional customer support. This will highlight your ability to connect with customers during stressful times.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer claims situations. Practice your responses to common scenarios, focusing on your problem-solving skills and how you would ensure a positive customer experience.
✨Highlight Your Tech Savviness
Since the role involves using data and technology, be prepared to discuss your comfort level with PCs and any relevant software. Share examples of how you've used technology to improve processes or enhance customer interactions in previous roles.