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- Tasks: Handle and settle motor damage claims while supporting customers throughout the process.
- Company: DLG is a forward-thinking company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and travel.
- Why this job: Join a dynamic team where your ideas matter and you can grow your skills.
- Qualifications: Strong IT skills, customer service focus, and a proactive attitude are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 19500 - 30000 £ per year.
Damage Motor Claims Handler page is loaded
Damage Motor Claims Handler
Apply locations Glasgow | full time | posted on Posted 11 Days Ago | job requisition id R-19332
Damage Fixer Handler – Starting salary of £24,570 (dependent on skills and experience) plus benefits.
DLG is evolving. Our teams embrace new opportunities, putting customers at the heart of our work. Join us to develop your skills, be recognized, and empowered to excel.
Standard contracts: 37.5 hours/week, shifts from 08:00 to 18:00, Monday to Friday.
Responsibilities:
Validate, investigate, negotiate, and settle first and third-party damage claims and related losses. Manage investigations proactively to determine the best settlement route. Own the process end-to-end, supporting customers and meeting team and individual targets.
Requirements:
- Ability to thrive in a dynamic environment, manage multiple tasks, and prioritize effectively.
- Proactive team player eager to learn and support colleagues.
- Committed to outstanding customer service, pride in high-quality work, and customer-first attitude.
- Strong digital IT skills, experienced with Microsoft Outlook and Word.
- Confidence in handling customer and third-party calls and managing workload.
- Open to change and innovation, willing to contribute ideas.
- Claims experience is preferred.
- Having a valid driver’s license and driving experience in the UK is beneficial but not essential.
Benefits:
We offer excellent benefits, including:
- 9% employer pension contribution
- 50% off home, motor, and pet insurance; free travel insurance and breakdown cover
- Optional health and dental insurance
- Generous holidays
- Share scheme
- Employee discounts and cashback
- Opportunities for skill development through apprenticeships
Our benefits support work-life balance, flexibility, and recognition of your whole life and individuality.
Our commitment:
DLG is an equal opportunity employer, valuing diversity and inclusion. We are committed to creating an inclusive workplace where everyone can succeed. If you need adjustments during recruitment, contact our team.
This role does not qualify for a Skilled Worker visa sponsorship.
#LI-Hybrid #LI-NS1
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Damage Motor Claims Handler employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damage Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the claims process and terminology. Understanding the ins and outs of damage motor claims will give you an edge in interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Highlight your customer service skills during any discussions. Since this role is all about supporting customers, sharing specific examples of how you've excelled in customer interactions can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to manage multiple tasks effectively. Prepare to discuss situations where you've successfully juggled various responsibilities, as this is crucial for thriving in a dynamic environment like DLG.
✨Tip Number 4
Show your enthusiasm for learning and adapting to new technologies. Mention any experience you have with digital tools or software, as strong IT skills are essential for this position and will reflect your readiness to embrace change.
We think you need these skills to ace Damage Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling or customer service. Use keywords from the job description, such as 'validate', 'investigate', and 'negotiate', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a dynamic environment. Mention specific examples of how you've managed multiple tasks or contributed to team success in previous roles.
Highlight Digital Skills: Since strong digital IT skills are essential for this position, be sure to mention your proficiency with Microsoft Outlook and Word. If you have experience with any claims management software, include that as well.
Showcase Your Team Player Attitude: In your application, emphasise your proactive approach and willingness to support colleagues. Provide examples of how you've worked effectively in a team setting and contributed to a positive work environment.
How to prepare for a job interview at Direct Line Insurance Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Damage Motor Claims Handler. Familiarise yourself with the claims process, including validation, investigation, and negotiation techniques. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer-first attitude, prepare examples from your past experiences where you provided outstanding customer service. Highlight how you managed difficult situations and ensured customer satisfaction.
✨Demonstrate Your IT Proficiency
As the job requires strong digital skills, be ready to discuss your experience with Microsoft Outlook and Word. You might even want to mention any other relevant software you’ve used in previous roles that could benefit the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle multiple tasks. Think of specific examples where you successfully managed competing priorities or adapted to changes in a dynamic environment.
