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- Tasks: Join our team to handle Commercial Property Claims with ownership and accountability.
- Company: DLG is a leading insurance provider, committed to customer-centric solutions and employee development.
- Benefits: Enjoy flexible working, generous holidays, and a range of perks including discounts and bonuses.
- Why this job: Be part of a supportive culture that values diversity and empowers you to grow your skills.
- Qualifications: Passion for customer service, strong communication skills, and a willingness to learn are essential.
- Other info: This hybrid role allows you to work from home and the office, promoting work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Commercial Property Claims Handler page is loaded
Commercial Property Claims Handler
Apply locations Manchester – The Bloc time type Full time posted on Posted 9 Days Ago job requisition id R-19335 About us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
This is an exciting opportunity to join our Commercial Property Claims team as a Commercial Property Claims Handler on a full-time, permanent basis.
What you\’ll be doing:
You will report to the Commercial Claims Team Leader, you will work in a dedicated team of Claims Handlers, where you will play an important part in ensuring our Commercial customers have their claims handled in a fair and efficient manner.
You will be responsible for the validation, investigation, negotiation, and fulfilment of Commercial Property Claims within a defined handling authority limit and having end-to-end ownership and accountability for each claim.
What we\’re looking for:
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A passion for delivering excellent customer experiences
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Excellent communication skills, both verbal and written
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Ability to work in a fast-paced environment, whilst maintaining high attention to detail
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Good IT skills and the willingness to learn
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Insurance Claims experience is preferable
Ways of Working
Our mixed model way of working offers a \’best of both worlds\’ approach combining the best parts of home and office-working, offering flexibility for everyone. How much you\’ll be in the office depends on your role, and we\’ll consider the flexible working options that work best for you.
Read our flexible working approach here .
This is a hybrid role with two working days a week from our Manchester office.
Hours: 35 hours/week
What we’ll give you in return:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
- Up to 10% performance-based annual bonus
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Ways of Working
Our hybrid model way of working offers a \’best of both worlds\’ approach combining the best parts of home and office-working, offering flexibility for everyone. When you\’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we\’ll consider the flexible working options that work best for you.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-AC1
#LI-Hybrid
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DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
It could be within our broad Tech & Data roles or perhaps with the people-centric Customer Services & Claims team. Your expertise might be best suited to a financial or HR or legal route. Or your skillset makes you a perfect fit for our Auto Services function. The one thing they share? When you work here, the support you get goes beyond the day-to-day.
We’ve got some of the most well-known names under our umbrella. From Direct Line and Churchill to Green Flag, Darwin and Privilege. So, whatever your skills or experience, there’s a place for you at DLG.
You could be starting out in your career, taking the next exciting step or simply looking for a change. Here, we’ll ensure that you have the capacity to truly own your development while feeling confident you’re making your mark.
#J-18808-Ljbffr
Commercial Property Claims Handler employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Property Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in commercial property. Understanding the nuances of validation, investigation, and negotiation will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims handling. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will show your ability to deliver excellent customer experiences, which is crucial for this role.
✨Tip Number 4
Research Direct Line Group's values and culture. Tailoring your conversation to reflect their commitment to diversity and inclusion can help you stand out as a candidate who aligns with their ethos.
We think you need these skills to ace Commercial Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance claims and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've handled claims or resolved customer issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that highlights your verbal and written communication skills. You could mention any relevant training or experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Claims Handler.
How to prepare for a job interview at Direct Line Insurance Group
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding DLG's commitment to customer service and their hybrid working model will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Commercial Property Claims Handler, excellent communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations.
✨Demonstrate Attention to Detail
In claims handling, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work and provide examples of how this has positively impacted your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle claims. Think of specific scenarios from your past experience where you successfully managed a claim or resolved a customer issue.
