At a Glance
- Tasks: Help stranded drivers by diagnosing faults and getting their vehicles moving again.
- Company: Join Green Flag, part of the Direct Line family, known for its supportive culture.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and EV leasing.
- Other info: Flexible shifts, work-life balance, and opportunities for career growth await you.
- Why this job: Be the hero on the road, making a real difference in people's lives every day.
- Qualifications: Mechanical background and a passion for customer service are essential.
The predicted salary is between 37000 - 44000 € per year.
Ready for a role where your mechanical skills genuinely make someone's day better? At Green Flag, part of the evolving Direct Line family, we're growing our breakdown services and putting our people at the heart of it. When someone's car lets them down, you step in as the hero of the moment - getting them moving again and taking the stress out of an unexpected situation. If you want variety, autonomy, and a role where your technical expertise truly matters, this is your chance.
This is a permanent, field-based role where you start and finish your day from home. You'll work 40 hours across four days a week, on shifts between 7am-8pm, Monday to Sunday. Overtime is available - entirely your choice.
What you'll be doing:
- Diagnose faults roadside
- Carry out tyre repairs/changes
- Test, fit and replace batteries
- Assist customers who have run out of fuel
- Provide reassurance and clear explanations
- Get vehicles moving wherever possible
You'll be the first point of help when drivers break down. You'll be equipped with a fully kitted-out Green Flag vehicle and the tools you need to do the job safely and effectively. This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury.
What you'll need:
- We’re looking for people with a solid mechanical background and a passion for helping customers.
- Full UK Category B driving licence and age 21+ (insurance requirement)
- NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential.
- Solid experience in the motor repair industry with strong diagnostic skills
- Commitment to safe working practices and up-to-date repair techniques
- Confident working independently with a calm, empathetic approach to customers
- Experience working alone in the field is desirable but not essential - we’ll support you.
- If you have the work experience or have been through an apprenticeship we would also like to hear from you.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional health and dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at Direct Line. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live. Be yourself. Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and ... We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Roadside Technician - Green Flag - Wincanton in Brompton employer: Direct Line Insurance Group
At Green Flag, we pride ourselves on being an exceptional employer that values our team members and their contributions. With a focus on employee well-being, we offer competitive salaries, generous benefits including a 9% pension contribution, and opportunities for personal growth in a supportive work environment. Our commitment to flexibility and work-life balance, combined with the chance to make a real difference in customers' lives, makes this role in Wincanton not just a job, but a rewarding career choice.
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Roadside Technician - Green Flag - Wincanton in Brompton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Green Flag and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your roadside scenarios! Think about common breakdown situations and how you'd handle them. Being able to demonstrate your mechanical skills and customer service approach will set you apart from other candidates.
✨Tip Number 3
Show off your soft skills! While technical expertise is crucial, don’t forget to highlight your calm and empathetic approach when dealing with customers. Share examples of how you've helped others in stressful situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Green Flag family. Don’t miss out on this opportunity!
We think you need these skills to ace Roadside Technician - Green Flag - Wincanton in Brompton
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your mechanical skills and any relevant experience in your application. We want to see how your background aligns with the role of a Roadside Technician, so don’t hold back!
Be Personable:Since you'll be helping customers in stressful situations, it’s important to convey your empathetic approach in your written application. Let us know how you handle customer interactions and provide reassurance.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific experiences that relate to diagnosing faults or assisting customers, as this shows us you’re genuinely interested in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to becoming a hero on the roadside!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Mechanics
Brush up on your mechanical knowledge before the interview. Be ready to discuss specific diagnostic techniques and repair methods you've used in the past. This will show that you’re not just a technician, but someone who genuinely understands the intricacies of vehicle maintenance.
✨Customer Service is Key
Since you'll be helping customers in stressful situations, prepare to share examples of how you've provided excellent customer service. Think about times when you reassured a customer or explained a complex issue in simple terms. This will highlight your calm and empathetic approach.
✨Familiarise Yourself with the Area
As this role covers a specific geographical area, it’s a good idea to familiarise yourself with Bristol, Bath, and surrounding locations. Knowing the roads and potential trouble spots can give you an edge and demonstrate your commitment to the role.
✨Show Your Flexibility
Be prepared to discuss your availability and willingness to work shifts, including weekends. Highlight any previous experience working independently in the field, as this shows you can handle the autonomy that comes with the job. Flexibility is a big plus for this role!
