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- Tasks: Handle pet insurance claims calls, providing tailored solutions and empathy to customers.
- Company: Join DLG, a forward-thinking company prioritising customer care and team collaboration.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and various employee discounts.
- Why this job: Make a real difference in pet owners' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude; experience in customer service is a plus.
- Other info: Flexible working hours and a commitment to diversity and inclusion in the workplace.
The predicted salary is between 20000 - 30000 £ per year.
Bristol - Hybrid (2 days a week in the office)
Full Time 37.5 hours a week
Fixed term contract 12 Month secondment
Starting salary of 24570 (increased dependent on skills and experience) plus additional benefits.
About us
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them you'll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your very best.
What you'll be doing
This is a telephone based role so you must be comfortable handling calls throughout your working shift. In this role you'll handle calls from both customers and their vets addressing queries and finding tailored pet claims solutions to meet each customer's unique needs. Providing empathy is a key part of this role as we support customers through what can often be a stressful process with their pet.
What we're looking for
- Capable of thriving in a dynamic fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude eager to learn and support colleagues.
- Dedicated to providing outstanding customer service - someone who takes pride in high-quality work and always puts the customer first.
- Comfortable handling digital and online tasks with solid IT skills and previous experience using software such as Microsoft Outlook and Office Applications.
- Open to change and innovation with a willingness to contribute ideas that enhance the customer experience.
- Contact centre experience is preferable.
- Knowledge of pet insurance veterinary terminology or experience in a related field (e.g. animal care veterinary admin) would be an advantage but is not essential - we'll provide training.
Hours
37.5 hours Monday to Friday 8am to 6pm - shifts will be within these hours.
Benefits
- 9% employer contributed pension
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home motor and pet insurance plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy as you earn share scheme
- Save as you earn
- Employee discounts and cashback
- Plus many more
We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice, flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you're more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Pet Claims Advisor - FTC 12 Months in Bristol employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Claims Advisor - FTC 12 Months in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and their values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you get comfortable with answering questions and providing solutions, just like you would with customers and their vets.
✨Tip Number 3
Show off your empathy! In your interview, share examples of how you’ve supported customers in stressful situations before. Highlighting your ability to provide tailored solutions will demonstrate that you’re the right fit for this customer-focused role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the DLG family!
We think you need these skills to ace Pet Claims Advisor - FTC 12 Months in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pet Claims Advisor role. Highlight your relevant experience, especially in customer service and any knowledge of pet insurance or veterinary terminology. We want to see how you can bring your unique skills to our team!
Show Your Empathy: Since this role involves supporting customers during stressful times, it’s crucial to demonstrate your empathetic side. Share examples in your application where you've provided outstanding customer service and how you handled sensitive situations. We love seeing that caring attitude!
Highlight Your IT Skills: As you'll be handling digital tasks, make sure to mention your proficiency with software like Microsoft Outlook and Office Applications. If you have experience in a contact centre or similar environment, let us know! We’re keen on candidates who are comfortable with technology.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Stuff
Before the interview, brush up on pet insurance terminology and common claims processes. Familiarise yourself with the types of queries customers might have and think about how you would address them. This will show that you're proactive and ready to hit the ground running.
✨Show Empathy
Since this role involves supporting customers during stressful times, practice conveying empathy in your responses. Think of examples from your past experiences where you've helped someone through a tough situation, especially if it relates to pets or customer service.
✨Demonstrate Team Spirit
Be prepared to discuss how you work within a team. Share specific examples of how you've supported colleagues or contributed to a positive team environment. This will highlight your collaborative attitude, which is key for this role.
✨Tech Savvy is Key
Make sure you're comfortable discussing your IT skills, especially with Microsoft Office applications. If you have experience with any specific software used in contact centres, mention it! Being tech-savvy will help you stand out as a candidate who can adapt quickly.
