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- Tasks: Assess vehicle damage and ensure efficient repair processes for customer satisfaction.
- Company: Join a leading auto services team focused on quality repairs and customer care.
- Benefits: Enjoy a competitive salary, generous holidays, and a range of lifestyle benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of an evolving industry and make a real impact in vehicle repairs.
- Qualifications: Experience in vehicle repair methods and knowledge of industry standards required.
The predicted salary is between 40000 - 40000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers.
As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!
What you'll be doing:
- You will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensuring parts orders are accurate and following purchase procedures.
- You will be constantly reviewing repair methodologies to ensure all repairs are cost-effective.
- You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair.
- Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage and where applicable agree amended repair hours with the workshop leadership teams and technicians.
- You will be accountable for Health and Safety regulations and company health and safety procedures appropriate to your role.
- You will achieve, maintain and embed all 'standard methodology' and 'lean activities' as instructed by business strategy.
What you'll need:
- This is a permanent role reporting to the Lead Vehicle Damage Assessor.
- The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.
- Vehicle Damage Assessor salary up to £40k plus benefit package.
- All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service.
- We would like you to have had previous experience in a similar role with the following skills: Experience of vehicle repair methods, Knowledge of Thatcham repair methods, Audatex and ATA qualification.
- You will ensure you achieve company and personal targets.
- Health and Safety and working to industry standards is important to us. We always ensure our teams and customers' safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Benefits:
- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Vehicle Damage Assessor in Bonnyrigg employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor in Bonnyrigg
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at DLG. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to vehicle damage assessment. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let your passion for vehicle repair and customer service shine through. They want to see that you're excited about the role and the company.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DLG team and ready to contribute to our mission.
We think you need these skills to ace Vehicle Damage Assessor in Bonnyrigg
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vehicle Damage Assessor role. Highlight your experience with vehicle repair methods and any relevant qualifications like Audatex or ATA. We want to see how your skills match what we're looking for!
Show Your Enthusiasm: In your cover letter, let your passion for the auto services industry shine through. We love upbeat candidates who are committed to delivering top-notch service. Show us why you're excited about this opportunity!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make it easy for us to see your qualifications and experiences without wading through fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Stuff
Make sure you brush up on vehicle repair methods and Thatcham standards before the interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Your Enthusiasm
DLG is all about putting customers first, so let your passion for delivering high-quality service shine through. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Prepare for Technical Questions
Expect questions about specific repair methodologies and cost-effective practices. Think of scenarios where you’ve had to make tough decisions regarding repairs and be ready to explain your thought process.
✨Health and Safety Matters
Since health and safety is a big deal in this role, be prepared to discuss how you’ve adhered to safety regulations in past positions. Highlight any relevant training or certifications you have, like ATA qualifications.