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- Tasks: Assess vehicle damage and ensure efficient repair processes for customer satisfaction.
- Company: Join a leading auto services team focused on quality repairs and customer care.
- Benefits: Enjoy a competitive salary, generous holidays, and a range of lifestyle benefits.
- Why this job: Be part of an evolving industry and make a real impact in vehicle repair.
- Qualifications: Experience in vehicle repair methods and knowledge of industry standards required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 24000 - 40000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you will become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers.
What you will be doing:
- You will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensuring parts orders are accurate and following purchase procedures.
- You will be constantly reviewing repair methodologies to ensure all repairs are cost-effective.
- You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair.
- Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage and where applicable agree amended repair hours with the workshop leadership teams and technicians.
- You will be accountable for Health and Safety regulations and company health and safety procedures appropriate to your role.
- You will achieve, maintain and embed all "standard methodology" and "lean activities" as instructed by business strategy.
What you will need:
- This is a permanent role reporting to the Lead Vehicle Damage Assessor.
- Previous experience in a similar role with skills in vehicle repair methods, knowledge of Thatcham repair methods, Audatex and ATA qualification.
- You will ensure you achieve company and personal targets.
- Health and Safety and working to industry standards is important to us. We always ensure our teams and customers' safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Benefits:
- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. That’s why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Vehicle Damage Assessor in Aylesbury employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Vehicle Damage Assessor in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vehicle Damage Assessor role. Highlight your experience with vehicle repair methods and any relevant qualifications like Audatex or ATA. We want to see how your skills match what we're looking for!
Show Your Enthusiasm: In your cover letter, let your passion for the auto services industry shine through. We love candidates who are upbeat and committed to delivering top-notch service, so don’t hold back on expressing your excitement about the role!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This helps us understand your experience better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Direct Line Insurance Group
✨Know Your Stuff
Make sure you brush up on vehicle repair methods and Thatcham standards before the interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Your Enthusiasm
DLG is all about putting customers first, so let your passion for delivering high-quality repairs shine through. Share examples of how you've gone above and beyond for customers in previous roles to demonstrate your commitment.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with borderline repairable vehicles. Think of examples from your past experience where you made tough decisions or collaborated effectively with teams.
✨Health and Safety Matters
Since health and safety is a big deal in this role, be ready to discuss how you've adhered to safety regulations in previous jobs. Highlight any relevant training or certifications you have, like your ATA qualification, to show you're a safe pair of hands.