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- Tasks: Join us as a Roadside Technician, helping customers get back on the road with your technical skills.
- Company: Be part of Direct Line Group, a leading company focused on customer satisfaction and innovation.
- Benefits: Enjoy a £37,000 base salary, 9% pension, generous holidays, and discounts on insurance.
- Why this job: Experience a fulfilling career with variety, flexibility, and a supportive work culture.
- Qualifications: A driving licence is essential; NVQ Level 2 in vehicle maintenance is preferred but not mandatory.
- Other info: Work from home with a Green Flag vehicle and choose your overtime hours.
The predicted salary is between 37000 - 44000 £ per year.
Earn up to £44,000 OTE with a £37,000 base salary.
Plus 9% pension, plus Benefits
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you\’ll be an integral part of our expanding services – the backbone if you will – and enjoy a career with endless variety and a genuine sense of fulfilment. It\’s Miles Better.
What you\’ll do
This is a permanent role looking for applicants living in the areas below
Coventry, Stratford-upon-Avon, Warwick, Leamington Spa
You will be contracted to work 40 hours, five days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home.
We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in.
You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle.
What you\’ll need
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred but not essential
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
#LI-LC1
Roadside Technician employer: Direct Line Insurance Group plc
Contact Detail:
Direct Line Insurance Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician
✨Tip Number 1
Familiarise yourself with the common issues that drivers face, such as flat tyres or running out of fuel. Being able to discuss these scenarios during your interview will show your understanding of the role and your readiness to tackle real-life challenges.
✨Tip Number 2
Network with current or former roadside technicians if possible. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach and demonstrate your enthusiasm for the position.
✨Tip Number 3
Highlight any experience you have in customer service during your discussions. Since this role involves direct interaction with customers, showcasing your ability to empathise and communicate effectively will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your technical knowledge and any relevant certifications. Even if you don't have an NVQ Level 2, demonstrating your willingness to learn and adapt can make a strong impression on the hiring team.
We think you need these skills to ace Roadside Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry and any technical skills you possess. Emphasise your NVQ Level 2 or similar accreditation in light vehicle maintenance, even if it's not essential.
Craft a Strong Cover Letter: In your cover letter, express your empathy and desire to achieve the correct outcomes for customers. Mention specific examples of how you've successfully resolved issues in the past, showcasing your problem-solving skills.
Highlight Relevant Experience: If you have experience with lone working or applying up-to-date vehicle repair techniques, be sure to include this in your application. It shows that you can work independently and are knowledgeable about current practices.
Showcase Your Soft Skills: In addition to technical skills, highlight your ability to collaborate with teams, such as dispatch, and your commitment to health and safety. These soft skills are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Direct Line Insurance Group plc
✨Showcase Your Technical Skills
As a Roadside Technician, you'll need to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with vehicle repairs, including specific examples of problems you've solved in the past.
✨Emphasise Customer Service
Since this role involves direct interaction with customers, highlight your ability to empathise and communicate effectively. Share instances where you've gone above and beyond to ensure customer satisfaction, especially in stressful situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach diagnosing vehicle issues. Employers will be interested in your thought process and how you apply up-to-date repair techniques to resolve problems efficiently.
✨Familiarise Yourself with Health & Safety Practices
Understanding and adhering to health and safety regulations is crucial in this role. Be ready to talk about your knowledge of best practices and how you've implemented them in previous positions to ensure a safe working environment.
