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- Tasks: Lead a team while providing roadside assistance and ensuring customer satisfaction.
- Company: Join Green Flag, an award-winning breakdown cover provider with a strong reputation since 1971.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and EV car leasing.
- Why this job: Be part of a supportive culture that values individuality and teamwork, making a real impact.
- Qualifications: Experience in vehicle repair and leadership skills are essential for this role.
- Other info: Flexible working hours and the chance to work from home with a company vehicle.
The predicted salary is between 36000 - 54000 ÂŁ per year.
About us
We are Green Flag, part of the Direct Line Group (DLG) and we have been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers. It is an exciting time for us that is why we are thrilled to grow our teams and looking for people to join as Roadside Patrol Team Leader.
What you will do
This is a permanent role based in the regions below: Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey. Up to ÂŁ45000 base salary dependant on experience, OTE 48-53k plus an additional 9% of base salary employer contributed pension. This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, as the role develops this may change. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
- You will be provided with a Green Flag vehicle and start your day from your home.
- Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales and make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible.
- Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.
- Be responsible for day-to-day remote management of a patrol force team, including management of individual Roadside Technicians' performance and personal development.
- Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.
- Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.
- Drive patrol performance and ensure performance metrics are consistently achieved across your team.
- Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
- Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.
- Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.
- Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
- Ensure the best use of resource to meet customer demands and achieve operational metrics.
- Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.
- Oversee the vehicle maintenance of the Green Flag patrol force fleet.
- Process any insurance claims as a result of an accident involving a Roadside Technician.
- Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning.
- Capacity planning.
- Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.
What you will need
Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent. Live and breathe the “People Leadership” qualities within the DLG leadership framework. Develop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance. Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual. Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey. Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams. Awareness and adherence to all Risk, Governance and HR policies and processes.
Who you will work with
We know you have heard this all before, but the culture here at Green Flag part of the Direct Line Group (DLG) really is something else. We embrace our individuality – you will see it in the way that we think and work, it is all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It is an indefinable "DLGness" that makes us who we are, and we would love for you to be a part of it. You will be part of a team of roadside patrol operatives in your region reporting to an area manager.
Benefits
We recognise we would not be where we are today without our colleagues, that is why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension. 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover. Additional optional Health and Dental insurance. EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays. Buy as you earn share scheme. Employee discounts and cashback. Plus many more.
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you are more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Roadside Patrol Team Leader employer: Direct Line Insurance Group plc
Contact Detail:
Direct Line Insurance Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Team Leader
✨Tip Number 1
Familiarise yourself with Green Flag's values and culture. Understanding their commitment to customer satisfaction and teamwork will help you align your approach during interviews and discussions, showcasing that you're a great fit for the Roadside Patrol Team Leader role.
✨Tip Number 2
Highlight your leadership experience in the vehicle repair industry. Be prepared to discuss specific examples of how you've successfully managed teams, improved performance metrics, or developed staff, as these are key aspects of the role.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've had to make quick decisions under pressure. This will show your ability to handle roadside situations effectively while ensuring customer safety and satisfaction.
✨Tip Number 4
Network with current or former employees of Green Flag if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview process.
We think you need these skills to ace Roadside Patrol Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the vehicle repair industry and any leadership roles you've held. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Roadside Patrol Team Leader position, particularly in people leadership and performance management.
Showcase Your Leadership Skills: Emphasise your ability to develop effective coaching relationships and provide structured feedback. Include examples of how you've successfully led teams or improved performance metrics in previous roles.
Highlight Customer Focus: Demonstrate your commitment to customer satisfaction by providing examples of how you've gone above and beyond to meet customer needs in past positions. This aligns with Green Flag's focus on getting customers back on the road quickly and safely.
How to prepare for a job interview at Direct Line Insurance Group plc
✨Showcase Your Leadership Skills
As a Roadside Patrol Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your coaching relationships and how you've supported team members' growth.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of the role, such as managing roadside technicians and ensuring performance metrics are met. Be ready to discuss how you would approach these responsibilities and any relevant experience you have in similar roles.
✨Emphasise Customer Focus
Green Flag prides itself on customer satisfaction. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, and discuss how you would ensure that customer needs are met while maintaining safety and efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to make quick decisions under pressure, especially in a vehicle repair context, and be ready to explain your thought process.
