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- Tasks: Guide customers through complex legal challenges and ensure fair outcomes.
- Company: Dynamic company focused on customer empowerment and support.
- Benefits: Hybrid working model, competitive salary, and opportunities for skill development.
- Other info: Join a supportive team with excellent career growth potential.
- Why this job: Make a real impact in people's lives during challenging times.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bristol, Hybrid model (50% in the office)
Contract: Fulltime, 12 Months Fixed Term
Working hours: 35 hours a week Monday- Friday
About us
We're evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DL or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
We currently have exciting new opportunities for Legal Claims Handlers to join our Legal Expenses Team. This is a 12 Months Secondment/Fixed Term Contract position, that will be based from our Bristol office (Smart hybrid working).
Our purpose
Our Legal Expenses Claims department enables our customers to get access to legal representation to recover compensation or another kind of legal remedy from the person who has wronged them, and for the customer to have legal advice and support without fear of paying hefty legal bills themselves. We're often helping our customers through some of the most challenging periods of their lives, where they're being impacted physically, financially, or where their home or employment is jeopardised. This means we're dealing with a huge range of issues, complexity, and often very challenging customer vulnerability and behaviours.
What you'll be doing
As a Legal Claims Handler you'll make a real impact by guiding customers through complex legal challenges, ensuring fair outcomes, and keeping claims on track. Reporting into the Legal Expenses Team Leader, you'll play a vital role in supporting customers and their legal representative. You'll be assessing and validating policy cover, managing lawyers and their actions, and will be controlling how much is spent in legal costs. Your skill will ensure fair and timely outcomes for both our customers and our business.
Legal Claims Handler | Bristol, UK employer: Direct Line Insurance Group plc
Contact Detail:
Direct Line Insurance Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Claims Handler | Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work in claims handling. Use LinkedIn to connect and engage with them; you never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to legal claims handling. Think about scenarios where you've dealt with complex issues or customer vulnerabilities, and be ready to share your experiences. We want to hear how you’ve made a difference!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in previous roles, especially those relevant to legal claims. This can set you apart from other candidates and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of supporting customers through tough times.
We think you need these skills to ace Legal Claims Handler | Bristol, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Legal Claims Handler role. Highlight relevant experience and skills that match the job description, especially those related to customer support and legal processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers through legal challenges and how your background makes you a great fit for our team.
Showcase Your Communication Skills: As a Legal Claims Handler, communication is key. In your application, demonstrate your ability to convey complex information clearly and empathetically, as this will be crucial in supporting our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Direct Line Insurance Group plc
✨Know Your Legal Stuff
Brush up on your knowledge of legal claims and the specific processes involved. Familiarise yourself with common legal terms and concepts that are relevant to the role, as this will show your understanding and readiness to tackle the challenges faced by customers.
✨Show Empathy and Communication Skills
Since you'll be dealing with customers in vulnerable situations, it's crucial to demonstrate your ability to empathise and communicate effectively. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided support to someone in need.
✨Understand the Company Culture
Research the company’s values and mission, especially their focus on customer care. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a positive experience for customers during their legal challenges.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the hybrid working model. This not only shows your interest but also helps you gauge if the company is the right fit for you.