Workshop Team Leader

Workshop Controller – Full Time – 40 hours

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high‑quality repairs as quickly and efficiently as possible for our more than 100,000 customers. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!

What You\’ll Be Doing

• The management and co‑ordination of productive staff to ensure effective repairs to meet the volume, sales, cost and customer/quality targets.
• Ensuring all procedural and BS10125 regulations are adhered.
• You will manage meeting and improving on customer satisfaction targets.
• You will achieve and maintain and embed all \”best practice\” and \”lean activities\” as instructed by business strategy.
• You will achieve budget sales and cost targets weekly, monthly and annually.
• You will ensure all health and safety policy and procedures are followed with all staff utilising safe working practices and monitor the correct use and storage of PPE.
• You will plan departmental and site productivity by holiday planning, workshop loading, scheduling, and performance management of the productive staff.
• You will apply standard operating procedure following policy standards.
• You will ensure regular 1 to 1\’s and quarterly reviews are undertaken promptly and ratings are correctly applied.

What You\’ll Need

This is a permanent role reporting to the Production Manager.

The future is exciting – the technologies used in body shops are evolving every day, which is really helping us re‑shape the vehicle repair industry. That\’s why we\’re excited to grow our teams and looking for people to join us.

All roles are at the heart of our Auto Services business and you\’ll need to be enthusiastic, upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• Experience of high volume accident repair management and scheduling.
• Experience of BS10125 regulations.
• Experience of Thatcham repair methods.

Benefits

We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.