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- Tasks: Help customers get back on the road by diagnosing and fixing vehicle issues.
- Company: Join Green Flag, a leading name in roadside assistance with a customer-first approach.
- Benefits: Earn up to £44,000 OTE, enjoy 9% pension, and flexible working hours.
- Why this job: Make a real difference in people's lives while enjoying a fulfilling and varied career.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
- Other info: Be part of an inclusive team that values diversity and offers excellent career growth.
The predicted salary is between 37000 - 44000 £ per year.
Earn up to £44,000 OTE with a £37,000 base salary. Plus 9% pension and additional benefits.
DLG is evolving. Our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
What you’ll be doing:
- This is a permanent role based around Slough, Marlow, Reading, Bracknell, Newbury, Basingstoke, Fleet, Aldershot, Guildford, Woking, and Godalming.
- You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime.
- We will provide you with a Green Flag vehicle and you will start your day from your home.
- You’ll put your technical knowledge to the test, assisting customers with issues such as running out of fuel, tyre repairs or changes, and battery replacements.
- You will need to diagnose problems and understand the requirements to resolve them, giving customers the confidence to continue their journey.
What you’ll need:
- To be 21 years or over for insurance purposes.
- A current Category B driving licence is necessary.
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred.
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience in the Motor Repair industry.
- Experience of lone working (desirable).
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with the dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits:
- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that takes your whole life into account, supporting our people to work at their best and offering real choice, flexibility, and a greater work-life balance.
Be yourself:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Roadside Patrol in Woking employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol in Woking
✨Tip Number 1
Get to know the company! Research Green Flag and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be dealing with vehicle repairs, brush up on your knowledge and techniques. Being able to demonstrate your expertise can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Green Flag family. Don’t miss out!
We think you need these skills to ace Roadside Patrol in Woking
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping customers and getting them back on the road.
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your technical knowledge!
Be Yourself: We value diversity and individuality at StudySmarter. Don’t hesitate to let your personality come through in your application. We want to know who you are beyond just your qualifications!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Brush up on your technical knowledge related to vehicle maintenance and repair. Be ready to discuss common issues like tyre changes or battery replacements, as well as how you would diagnose problems on the spot. This will show that you're not just a good talker but also someone who can get their hands dirty.
✨Show Empathy
Since you'll be dealing with customers in stressful situations, it's crucial to demonstrate empathy during your interview. Share examples of how you've helped customers in the past, especially in high-pressure scenarios. This will highlight your ability to connect with people and provide reassurance when they need it most.
✨Understand the Company Culture
Familiarise yourself with Green Flag's values and mission. They emphasise putting customers at the heart of everything they do, so be prepared to discuss how you align with this philosophy. Mention any experiences where you prioritised customer satisfaction or went the extra mile to help someone out.
✨Ask Smart Questions
Prepare thoughtful questions to ask your interviewers about the role and the company. Inquire about the shift patterns, opportunities for overtime, or how the team collaborates with dispatch. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
