At a Glance
- Tasks: Lead a team while providing roadside assistance and ensuring customer satisfaction.
- Company: Join Green Flag, a forward-thinking company focused on customer care.
- Benefits: Earn up to £48,000 OTE with great perks like a 9% pension and flexible work options.
- Other info: Enjoy a supportive and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by helping people in need and leading a dynamic team.
- Qualifications: Experience in vehicle repair and strong leadership skills required.
The predicted salary is between 42000 - 48000 £ per year.
Earn up to £48,000 OTE with a £42,000 base salary. Plus 9% pension, plus Benefits. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
This is a permanent role based around Bristol, Bath, Weston Super Mare, Yeovil, Frome, Warminster, Trowbridge, Wincanton, Shepton Mallet, Glastonbury. This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime.
You will be provided with a Green Flag vehicle and start your day from your home. Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales. Make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible. Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.
Be responsible for day-to-day remote management of a patrol force team, including management of individual Roadside Technicians' performance and personal development. Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers. Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy. Drive patrol performance and ensure performance metrics are consistently achieved across your team.
Ensure that safe working practices are embedded at the heart of the Green Flag patrol force. Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way. Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.
Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries. Ensure the best use of resource to meet customer demands and achieve operational metrics. Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements. Oversee the vehicle maintenance of the Green Flag patrol force fleet. Process any insurance claims as a result of an accident involving a Roadside Technician.
Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning. Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.
What you’ll need:
- Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent.
- Be 21 or over for insurance purposes.
- Develop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance.
- Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.
- Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.
- Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams.
- Awareness and adherence to all Risk, Governance and HR policies and processes.
Benefits:
- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Roadside Patrol Team Leader in Wincanton employer: Direct Line Group
At Direct Line Group, we pride ourselves on being an exceptional employer, offering a competitive salary of up to £48,000 OTE and a comprehensive benefits package that includes a 9% pension contribution and generous holiday allowances. Our inclusive work culture fosters personal and professional growth, ensuring that every team member feels valued and empowered to succeed, all while enjoying the flexibility of a role that allows for a healthy work-life balance in the beautiful South West region.
StudySmarter Expert Advice🤫
We think this is how you could land Roadside Patrol Team Leader in Wincanton
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We think you need these skills to ace Roadside Patrol Team Leader in Wincanton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Direct Line Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Direct Line Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Direct Line Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Direct Line Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Direct Line Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Direct Line Group.
