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- Tasks: Lead a team while providing roadside assistance and ensuring customer satisfaction.
- Company: Join Green Flag, a leader in roadside assistance with a focus on customer care.
- Benefits: Earn up to £48,000 OTE, enjoy 9% pension, and flexible working options.
- Why this job: Make a real difference by helping people get back on the road safely.
- Qualifications: Experience in vehicle repair and leadership skills required.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 42000 - 48000 £ per year.
Earn up to £48,000 OTE with a £42,000 base salary. Plus 9% pension, plus Benefits. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
What you’ll be doing:
- This is a permanent role based around Bristol, Bath, Weston Super Mare, Yeovil, Frome, Warminster, Trowbridge, Wincanton, Shepton Mallet, Glastonbury.
- This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities.
- You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime.
- You will be provided with a Green Flag vehicle and start your day from your home.
- Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales.
- Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.
- Be responsible for day-to-day remote management of a patrol force team.
- Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.
- Own, track and report performance and sustainability metrics to the Area Manager.
- Drive patrol performance and ensure performance metrics are consistently achieved across your team.
- Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
- Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures.
- Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer.
- Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
- Ensure the best use of resource to meet customer demands and achieve operational metrics.
- Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.
- Oversee the vehicle maintenance of the Green Flag patrol force fleet.
- Process any insurance claims as a result of an accident involving a Roadside Technician.
- Take ownership for all associated people management activities of direct reports.
- Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.
What you’ll need:
- Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent.
- Be 21 or over for insurance purposes.
- Develop effective coaching relationships to support the growth of the patrol force.
- Translate business strategy into meaningful direction and priorities for your team.
- Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.
- Awareness and adherence to all Risk, Governance and HR policies and processes.
Benefits:
- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Roadside Patrol Team Leader in Trowbridge employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Team Leader in Trowbridge
✨Tip Number 1
Get to know the company! Research Green Flag and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and roadside assistance. Think about your past experiences and how they align with the responsibilities of the Roadside Patrol Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Green Flag family.
We think you need these skills to ace Roadside Patrol Team Leader in Trowbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Roadside Patrol Team Leader role. Highlight your vehicle repair industry experience and any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Green Flag and how your background aligns with our mission of putting customers at the heart of everything we do. Let us know what makes you the perfect fit!
Showcase Your Leadership Skills: Since this role involves managing a patrol force team, be sure to highlight your leadership experience. Share examples of how you've developed effective coaching relationships and driven performance in previous roles. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your vehicle repair knowledge and any relevant qualifications. Be ready to discuss your experience in the industry, especially how it relates to roadside assistance and team leadership.
✨Show Your Leadership Skills
Prepare examples of how you've successfully managed a team or improved performance in previous roles. Highlight your ability to coach and develop others, as this is key for the Team Leader position.
✨Understand the Company Culture
Familiarise yourself with Green Flag's values and customer-centric approach. Be ready to explain how you can contribute to their mission of putting customers at the heart of everything they do.
✨Ask Smart Questions
Prepare thoughtful questions about the role, team dynamics, and company goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
