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- Tasks: Help customers get back on the road by diagnosing and fixing vehicle issues.
- Company: Join Green Flag, a leading roadside assistance provider with a customer-first approach.
- Benefits: Competitive salary, generous holidays, and discounts on insurance and travel.
- Why this job: Enjoy a fulfilling role with variety and the chance to make a real difference.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
- Other info: Flexible work-life balance and a commitment to diversity and inclusion.
The predicted salary is between 40000 - 48000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you will be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
What you’ll be doing
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime.
You will start your day from your home with a Green Flag vehicle. You will assist customers whose vehicles need to get back on the road, whether it be out of fuel, requiring a tyre repair/change or a new battery. You will diagnose the problem and understand the requirements to resolve it, giving them the confidence to head off on their journey with no further interruptions.
What you’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques
- Display and utilise best practice and first-class Health & Safety behaviours
- Collaboration with dispatch team to improve the customer claims journey
- Use self-initiative
Benefits
We offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best and offering real choice, flexibility, and a greater work-life balance.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Roadside Patrol Technician in Tadworth employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Technician in Tadworth
✨Tip Number 1
Get to know the company! Research Green Flag and DLG, understand their values, and think about how your skills as a Roadside Patrol Technician can align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your technical skills! Brush up on your vehicle maintenance knowledge and be ready to discuss real-life scenarios where you've successfully diagnosed and resolved issues. This shows you're not just book-smart but also hands-on.
✨Tip Number 3
Show your empathy! Remember, breakdowns can be stressful for customers. Be prepared to demonstrate how you would reassure and assist them in a calm and friendly manner. This is key to fitting into the Green Flag ethos.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Roadside Patrol Technician in Tadworth
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical knowledge and experience in vehicle maintenance. We want to see how you can diagnose and resolve issues, so share specific examples from your past work that demonstrate your expertise.
Emphasise Customer Focus: Since our customers are at the heart of what we do, it’s important to showcase your empathy and commitment to achieving the best outcomes for them. Share any experiences where you’ve gone above and beyond to help a customer in need.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the initiative to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle maintenance and repair. Be ready to discuss specific scenarios where you've successfully diagnosed and resolved issues, as this will show your expertise and confidence in the role.
✨Show Empathy
Since the job involves helping customers in stressful situations, demonstrate your ability to empathise with them. Share examples of how you've handled difficult customer interactions in the past, focusing on how you provided reassurance and support.
✨Be Ready for Practical Questions
Expect practical questions or even a scenario-based assessment during the interview. Prepare by thinking through common breakdown situations and how you would approach them, ensuring you can articulate your thought process clearly.
✨Highlight Your Flexibility
With the shift patterns and overtime opportunities, it's important to convey your willingness to adapt. Discuss your previous experiences with flexible working hours and how you manage your time effectively to meet both personal and professional commitments.