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For Companies At a Glance
- Tasks: Manage complex property claims and drive innovation in a dynamic team.
- Company: Join Direct Line Group, a customer-obsessed insurance powerhouse.
- Benefits: Generous pension, annual bonuses, 25 days holiday, and discounts on insurance.
- Why this job: Shape industry standards while making a real impact in claims management.
- Qualifications: Experience with large household property claims and strong communication skills.
- Other info: Hybrid work model with a focus on diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Glasgow – Hybrid (2 days a week in the office)
Full Time, Permanent Position
Let’s make the most of your talent
About Us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer‑obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
What you’ll be doing
Reporting directly to the Technical & Large Loss Team Manager, you’ll collaborate with the Large & Complex Loss management team to achieve service and indemnity cost outcomes for large and complex losses aligned with business objectives. You’ll contribute to the claims technical strategy and best practices, ensuring a comprehensive approach to managing intricate loss scenarios.
- Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
- Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
- Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
- Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
- Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
- Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
- Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework
What we’re looking for
- Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
- The ability to manage a caseload of complex and high‑value household property claims from notification to completion
- Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
- Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business
What we offer in return
- Generous 9% employer pension contribution
- Annual company bonus of up to 10%
- 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Plus, many more
There’s no‑one else like you. No‑one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.
We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed.
Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.
Discover more at directlinegroupcareers.com
Position details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industry: Insurance
Hours: 35 hours
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Senior Technical Claims Handler employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Direct Line Group. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of large and complex property claims. Be ready to discuss your experience and how it aligns with the job description – show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your communication skills during the interview. Engage with your interviewers, ask questions, and demonstrate how you can effectively collaborate with teams and stakeholders.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our customer-obsessed team.
We think you need these skills to ace Senior Technical Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Claims Handler role. Highlight your experience with large and complex household property claims, and don’t forget to showcase your communication skills and ability to manage a caseload effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Direct Line Group. Mention specific examples of how you've shaped technical claims strategies or improved processes in your previous roles.
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you’ve exceeded SLAs or improved performance in managing claims.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Direct Line Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of large and complex household property claims. Be ready to discuss specific cases you've handled, especially those involving fire, flood, or subsidence. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples that demonstrate how you've successfully engaged with team members and senior stakeholders. Think about times when your communication made a difference in resolving a claim or improving a process.
✨Understand the Business Objectives
Familiarise yourself with Direct Line Group's business objectives and how the claims handling process aligns with them. Be prepared to discuss how you can contribute to achieving service and indemnity cost outcomes while exceeding SLAs.
✨Be Ready to Discuss Risk Management
Since risk management is a fundamental aspect of the role, think about how you’ve identified and managed risks in previous positions. Prepare to share your insights on integrating professional risk management into the claims process, as this will highlight your strategic thinking.