DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What You’ll Be Doing
The Senior Claims Handler will be responsible for managing the larger and more complex Direct Line for Business and Churchill for Business property claims, with values up to £50,000. This role requires strong commercial acumen and a deep understanding of business insurance to effectively triage, investigate, and resolve claims while supporting the broader team’s technical development.
- Triage of new technical and/or large commercial property claims
- End‑to‑end claims handling of retained technical claims
- Identification and management of potential fraudulent claims
- Investigation, negotiation of indemnity and liability, and identification of recovery opportunities
- Contribution to the development of claims handling strategy
- Support technical development through case clinics, auditing, and dissemination of legal/technical knowledge
- Robust control of indemnity spend and reserving
- Management of customer and third‑party expectations throughout the claim lifecycle
- Adherence to all regulatory timescales and compliance guidelines
- Serve as a technical mentor and referral point for policy and capability development
- Drive continuous personal development to maintain a centre of excellence
- Maintain customer experience as a top priority, with a strong commitment to Consumer Duty principles
- Achieve all set business targets and departmental performance measures
What We’re Looking For
- Proven experience handling commercial property claims
- In‑depth knowledge of fraud indicators and investigation methods
- A solid understanding of insurance principles and practices within a commercial setting
- Excellent stakeholder management and communication skills
- A track record of mentoring and developing others
Working Arrangements
This is a hybrid role with two working days a week from our Manchester office.
Hours: 35 hours/week
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way
- Generous holidays
- Up to 10% bonus
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Location
Manchester, England, United Kingdom
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Finance and Sales
Industry
Insurance
Equal Opportunity
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Claims Handler in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Direct Line Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
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Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Direct Line Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Direct Line Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Direct Line Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Direct Line Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Direct Line Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Direct Line Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Direct Line Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
