Senior Commercial Claims Handler

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You’ll Be Doing

The Senior Claims Handler will be responsible for managing the larger and more complex Direct Line for Business and Churchill for Business property claims, with values up to £50,000. This role requires strong commercial acumen and a deep understanding of business insurance to effectively triage, investigate, and resolve claims while supporting the broader team’s technical development.

• Triage of new technical and/or large commercial property claims
• End‑to‑end claims handling of retained technical claims
• Identification and management of potential fraudulent claims
• Investigation, negotiation of indemnity and liability, and identification of recovery opportunities
• Contribution to the development of claims handling strategy
• Support technical development through case clinics, auditing, and dissemination of legal/technical knowledge
• Robust control of indemnity spend and reserving
• Management of customer and third‑party expectations throughout the claim lifecycle
• Adherence to all regulatory timescales and compliance guidelines
• Serve as a technical mentor and referral point for policy and capability development
• Drive continuous personal development to maintain a centre of excellence
• Maintain customer experience as a top priority, with a strong commitment to Consumer Duty principles
• Achieve all set business targets and departmental performance measures

What We’re Looking For

• Proven experience handling commercial property claims
• In‑depth knowledge of fraud indicators and investigation methods
• A solid understanding of insurance principles and practices within a commercial setting
• Excellent stakeholder management and communication skills
• A track record of mentoring and developing others

Working Arrangements

This is a hybrid role with two working days a week from our Manchester office.

Hours: 35 hours/week

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way
• Generous holidays
• Up to 10% bonus
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Location

Manchester, England, United Kingdom

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance and Sales

Industry

Insurance

Equal Opportunity

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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