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- Tasks: Handle personal injury claims with empathy and expertise in a supportive team.
- Company: Join DLG, a leading legal services provider focused on customer care and inclusivity.
- Benefits: Enjoy hybrid working, generous holidays, and discounts on insurance and EV leasing.
- Why this job: Make a real impact while developing your skills in a fast-paced, collaborative environment.
- Qualifications: Experience in Fast Track RTA claims and strong communication skills are essential.
- Other info: DLG values diversity and offers a supportive workplace for all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
About us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you\’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life\’s toughest moments. It\’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you\’re ready for the challenge. You can find more details about DLG Legal Services on our website .
Due to ongoing growth we have several fantastic opportunities within DLG Legal Services, as a Motability / RTA Personal InjuryClaims Handlers. These roles will be based at our Leeds office, on a full time and permanent basis.
What you\’ll be doing:
Reporting to a Team Leader, you will be joining our dedicated Motability RTA team dealing with a mixed caseload of OIC, MOJ, complex, Fast Track claims along with Part 8 Litigated cases. You will have the ability to develop your existing experience to litigate on post whiplash reform cases where quantum and liability are disputed. You will be sympathetic to the needs of your client\’s to ensure a high quality service is provided and accurate legal advice is given in accordance with our policies and procedures.
Skills and Experience:
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Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment.
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A working knowledge of OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims.
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A working knowledge of Tariff and Non Tariff valuations, JC Guidelines for the assessment of general damages in personal injury cases
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Strong communication skills and able to engage effectively with clients.
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Working towards and achieving defined Business targets and measures.
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Able to work well under pressure whilst retaining high attention to detail.
Location: Leeds, LS1
Home Working: Hybrid model (2 days from the office, 3 days from home)
Working hours: 35 hour per week (Monday – Friday)
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
Ways of Working: Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-PK1 #Hybrid
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RTA Motability Personal Injury Claims Handler employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA Motability Personal Injury Claims Handler
✨Tip Number 1
Familiarise yourself with the specific legal frameworks and protocols mentioned in the job description, such as OIC and MOJ Pre Action Protocol. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Highlight any relevant experience you have in handling Fast Track RTA claims or personal injury cases. Be prepared to discuss specific examples of how you've successfully managed similar cases in the past, showcasing your ability to work under pressure.
✨Tip Number 3
Research DLG Legal Services and their approach to customer care. Understanding their values and how they support clients through tough times will allow you to align your answers with their ethos during the interview process.
✨Tip Number 4
Prepare to discuss your communication skills and how you engage effectively with clients. Think of examples where you've demonstrated empathy and provided high-quality service, as these are key attributes for the role.
We think you need these skills to ace RTA Motability Personal Injury Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the RTA Motability Personal Injury Claims Handler position. Tailor your application to highlight relevant experience in handling Fast Track RTA claims and knowledge of OIC and MOJ protocols.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in personal injury claims handling, particularly within an insurance company or law firm. Mention specific cases you've worked on that demonstrate your ability to manage complex claims effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully engaged with clients. This could include instances where you've provided legal advice or supported clients through challenging situations.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of DLG's values and commitment to customer service. Explain why you're passionate about working in a fast-paced, collaborative environment and how you can contribute to the team.
How to prepare for a job interview at Direct Line Group
✨Understand the Role
Make sure you have a solid grasp of what the RTA Motability Personal Injury Claims Handler role entails. Familiarise yourself with terms like OIC, MOJ, and Fast Track claims, as well as the specific responsibilities mentioned in the job description.
✨Show Empathy
Since the role involves dealing with clients during tough times, demonstrate your ability to empathise. Prepare examples from your past experiences where you've shown understanding and support to clients or colleagues.
✨Know the Legal Framework
Brush up on your knowledge of the Civil Procedure Rules and the relevant guidelines for personal injury claims. Being able to discuss these confidently will show that you're prepared and knowledgeable about the legal landscape.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you've had to make quick decisions or manage a heavy caseload, and be ready to share those experiences.
