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- Tasks: Handle RTA claims, providing top-notch customer service and legal advice.
- Company: Join DLG Legal Services, part of the Direct Line Group, known for accessibility in law.
- Benefits: Enjoy a competitive salary, generous pension, 25 holiday days, and flexible working options.
- Why this job: Make a real difference in clients' lives while developing your legal expertise.
- Qualifications: Experience in RTA claims handling preferred; strong communication skills essential.
- Other info: Hybrid working model offers flexibility between home and office.
The predicted salary is between 21600 - 36000 £ per year.
About us
At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege.
A fantastic opportunity has become available within DLG Legal Services. The role will be based at our Leeds, Wharf office, on a full time, permanent contract.
The Role:
Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
What you’ll be doing:
- Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.
- You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
- We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values.
- You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.
What We Are Looking For:
- Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
- Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
- Able to engage effectively with clients.
- Happy to work towards targets.
- Able to work well under pressure and maintain attention to detail.
Salary: Up to £30,000 per annum (Depending on experience)
Hours: 35 hours (Monday - Friday, 9am-5pm)
Location: Leeds, The Wharf, LS1 4AZ
Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week.
Ways of Working: Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you.
Benefits: We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- Generous 9% employer pension.
- 25 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
- 50% off motor, home and pet insurance.
- Free travel insurance and Green Flag breakdown cover.
- Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy-as-you-earn share scheme.
- Employee discounts and cashback.
Being yourself: Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
RTA Litigation Claims Handler employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA Litigation Claims Handler
✨Tip Number 1
Get to know the company inside out! Research DLG Legal Services and understand their mission, values, and the brands they represent. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with recruiters or during interviews, have a clear and concise summary of your experience ready. Highlight your previous RTA claims handling experience and how it aligns with what DLG is looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DLG family!
We think you need these skills to ace RTA Litigation Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the RTA Litigation Claims Handler role. Highlight your relevant experience with OIC and Fast Track claims, and don’t forget to mention any specific achievements that showcase your skills in handling personal injury cases.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about making law easier and more accessible. Share your understanding of DLG Legal Services' values and how you can contribute to their mission.
Showcase Your Customer Service Skills: Since providing high-level customer service is key in this role, make sure to include examples of how you've successfully engaged with clients in the past. This will demonstrate your ability to maintain a professional manner and reflect the brand's image.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your knowledge of OIC and MOJ Pre Action Protocols, as well as the Civil Procedure Rules for Low Value Personal Injury Claims. Being able to discuss these confidently will show that you're not just a good fit for the role, but that you genuinely understand the legal landscape you'll be working in.
✨Showcase Your Customer Service Skills
Since the role involves providing high levels of customer service, think of examples from your past experiences where you've gone above and beyond for clients. Be ready to share how you handled difficult situations and maintained professionalism, as this will resonate well with the interviewers.
✨Demonstrate Your Target-Driven Mindset
Prepare to discuss how you've successfully met targets in previous roles. Whether it was handling a certain number of claims or achieving customer satisfaction scores, having specific examples will illustrate your ability to work under pressure and meet expectations.
✨Embrace the Hybrid Working Model
Since DLG Legal Services offers a hybrid working model, be prepared to talk about how you manage your time and productivity while working from home. Share any strategies you use to stay organised and engaged, as this will show that you're adaptable and ready for the flexible working environment.