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- Tasks: Handle RTA, EL, and PL claims while managing client expectations and conducting legal research.
- Company: Join Direct Line Group, a leader in insurance with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible working, performance bonuses, generous holidays, and health options.
- Why this job: Be part of a supportive team that values work-life balance and offers career growth opportunities.
- Qualifications: Experience in claims handling or legal roles, with strong communication and problem-solving skills required.
- Other info: Hybrid working model with at least 2 days in the office; locations in Bromley or Leeds.
The predicted salary is between 28800 - 42000 £ per year.
We currently have an exciting opportunity to join our Litigation Team at DLG Legal Services as an RTA/EL/PL Claims Handler. This is a full-time, permanent position, based at our Bromley or Leeds office with hybrid working.
What you’ll be doing:
- Handling a caseload of Claimant Employers Liability, Personal Liability, and Road Traffic Accident claims.
- Managing client claims, conducting investigations, legal research, and assessing claim prospects and values.
- Providing legal advice, managing client expectations, and explaining the claims process clearly.
- Negotiating settlements and drafting court documents.
- Managing cases efficiently, meeting targets, and maintaining client communication.
- Investigating conflicts, complaints, and acts of negligence, reporting issues promptly.
- Maintaining good relationships with team members, external organizations, and supporting department development.
What we’re looking for:
- Experienced Claims Handler, Legal Executive, or Solicitor.
- Experience with RTA / EL / PL claims, preferably within insurance or law firms.
- Knowledge of Pre Action Protocols, CPR, relevant laws, and regulations.
- Experience with Case Management Systems and research resources.
- Strong communication skills, problem-solving ability, and attention to detail.
What we’ll give you:
We offer excellent benefits, flexible working, and a supportive environment. Core benefits include: performance bonus, pension, insurance discounts, health options, EV car scheme, generous holiday, share schemes, and more. Our hybrid working model involves at least 2 days in the office per week, supporting work-life balance and flexibility.
Additional Info:
- Location: Bromley (BR1 1DP) or Leeds (LS1 4AZ)
- Working hours: 35 hours/week, Monday-Friday
Equal Opportunity Statement: Direct Line Group is committed to diversity and inclusion. We welcome applications from all backgrounds and are happy to support candidates requiring adjustments during the recruitment process.
RTA/EL /PL Claims Handler employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA/EL /PL Claims Handler
✨Tip Number 1
Familiarise yourself with the specific laws and regulations related to RTA, EL, and PL claims. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the industry.
✨Tip Number 2
Network with professionals in the legal and insurance sectors. Attend relevant events or join online forums where you can connect with current Claims Handlers or Legal Executives. This could provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with Case Management Systems during the interview. Be ready to share specific examples of how you've used these systems to manage claims efficiently and meet targets.
✨Tip Number 4
Practice your negotiation skills, as this role involves negotiating settlements. Consider role-playing scenarios with a friend or mentor to build your confidence and refine your approach to handling difficult conversations.
We think you need these skills to ace RTA/EL /PL Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling RTA, EL, and PL claims. Use specific examples to demonstrate your skills in legal research, client communication, and case management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with Pre Action Protocols and relevant laws, and explain how you can contribute to the Litigation Team at Direct Line Group.
Highlight Key Skills: In your application, emphasise your strong communication skills, problem-solving abilities, and attention to detail. These are crucial for managing client expectations and negotiating settlements effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are essential in the legal field.
How to prepare for a job interview at Direct Line Group
✨Know Your Claims
Familiarise yourself with the specifics of RTA, EL, and PL claims. Be prepared to discuss your previous experience in handling these types of claims and how you approached various challenges.
✨Understand Legal Protocols
Brush up on Pre Action Protocols and CPR relevant to the role. Demonstrating your knowledge of these legal frameworks will show that you're well-prepared and serious about the position.
✨Showcase Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed client expectations and communicated complex legal processes in the past.
✨Prepare for Case Management Questions
Be ready to discuss your experience with Case Management Systems. Highlight any specific tools you've used and how they helped you manage your caseload efficiently while meeting targets.