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- Tasks: Join us as a Roadside Technician, helping motorists with breakdowns and repairs.
- Company: Green Flag is an award-winning breakdown cover provider, part of Direct Line Group.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and travel.
- Why this job: Be part of a fun, inclusive culture where your ideas are valued and recognised.
- Qualifications: Must have a Category B driving licence and NVQ Level 2 in vehicle maintenance preferred.
- Other info: Work from home with a company vehicle and flexible shift patterns.
The predicted salary is between 28800 - 48000 £ per year.
About us
We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.
What you'll do
This is a permanent role based in or near Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chetsey. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. We will provide you with a Green Flag vehicle and you will start your day from your home. You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle. Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you'll need
A current Category B driving licence is necessary. NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred. Demonstrate empathy and a desire to always achieve the correct outcome. Experience of the Motor Repair industry. Experience of lone working (desirable). Utilise and apply up-to-date vehicle repair techniques. Display and utilise best practice and first-class Health & Safety behaviours. Collaboration with dispatch team to improve the customer claims journey. Use self-initiative.
Who you'll work with
We know you've heard this all before, but the culture here at Green Flag part of the Direct Line Group (DLG) really is something else. We embrace our individuality - you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown - we even reward you for them! You will be part of a team of roadside patrol operatives in your region reporting to a Team manager.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension, 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover, additional optional Health and Dental insurance, EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way, generous holidays, buy as you earn share scheme, employee discounts and cashback, plus many more.
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Roadside Technician employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician
✨Tip Number 1
Familiarise yourself with the specific areas where you'll be working, such as Epsom and Brixton. Knowing the local roads and common breakdown hotspots can give you an edge in providing quick and efficient service.
✨Tip Number 2
Brush up on your technical skills related to light vehicle maintenance. Being able to demonstrate your knowledge of common issues like tyre repairs and battery changes during the interview will show you're ready for the role.
✨Tip Number 3
Highlight any previous experience in the motor repair industry or similar roles. Sharing specific examples of how you've successfully resolved customer issues can help you stand out as a candidate.
✨Tip Number 4
Emphasise your ability to work independently and your commitment to health and safety practices. This is crucial for a roadside technician, so be prepared to discuss how you ensure safety while working alone.
We think you need these skills to ace Roadside Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry and any qualifications like NVQ Level 2 in light vehicle maintenance. Emphasise your technical skills and any previous roles that demonstrate your ability to work independently.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Roadside Technician role at Green Flag. Mention specific reasons why you want to join their team and how your skills align with their values, such as empathy and collaboration.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved vehicle issues in the past. This will demonstrate your technical knowledge and ability to handle roadside emergencies effectively.
Highlight Customer Service Experience: Since the role involves direct interaction with customers, include any relevant experience that showcases your ability to provide excellent customer service. Mention situations where you've gone above and beyond to ensure customer satisfaction.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Roadside Technician, you'll need to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with vehicle repairs, including specific examples of problems you've diagnosed and resolved in the past.
✨Emphasise Empathy and Customer Service
Highlight your ability to empathise with customers who may be stressed or anxious about their vehicle issues. Share examples of how you've provided excellent customer service in previous roles, as this is crucial for the position.
✨Demonstrate Your Initiative
The role requires self-initiative, so be ready to discuss situations where you've taken the lead or made decisions independently. This will show that you can handle the responsibilities of lone working effectively.
✨Familiarise Yourself with Health & Safety Practices
Understanding best practices in health and safety is essential for this role. Brush up on relevant regulations and be prepared to discuss how you ensure safety in your work environment, especially when dealing with roadside emergencies.
