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- Tasks: Join us as a Roadside Patrol Technician, helping customers get back on the road.
- Company: DLG is a leading company focused on customer service and employee satisfaction.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and travel.
- Why this job: Experience a fulfilling role with variety, flexibility, and a supportive work culture.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
- Other info: We celebrate diversity and offer an inclusive workplace for everyone.
The predicted salary is between 32000 - 44000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you\’ll be an integral part of our expanding services – the backbone if you will – and enjoy a career with endless variety and a genuine sense of fulfilment. It\’s Miles Better.
What you\’ll be doing
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey.
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
- Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Roadside Patrol Technician employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Technician
✨Tip Number 1
Familiarise yourself with the common issues that drivers face, such as flat tyres or running out of fuel. Being able to discuss these scenarios confidently during your interview will show that you understand the role and are prepared for the challenges.
✨Tip Number 2
Highlight any previous experience in the motor repair industry, especially if you've worked in a similar role. Sharing specific examples of how you've successfully resolved customer issues can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work independently by sharing experiences where you've had to use your initiative. This is particularly important for a Roadside Patrol Technician, as you'll often be working alone.
✨Tip Number 4
Show your understanding of health and safety practices in vehicle maintenance. Discussing your commitment to best practices can reassure the hiring team that you prioritise safety while assisting customers on the road.
We think you need these skills to ace Roadside Patrol Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry and any technical skills you possess. Emphasise your NVQ Level 2 or similar accreditation in light vehicle maintenance, as this is preferred for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Roadside Patrol Technician position. Mention your empathy and desire to achieve the correct outcomes for customers, as well as your ability to work independently and collaborate with a dispatch team.
Showcase Your Technical Knowledge: During the application process, be prepared to discuss your technical knowledge and experience with vehicle repairs. Highlight specific examples where you've successfully diagnosed and resolved issues, demonstrating your up-to-date repair techniques.
Highlight Your Flexibility: Since the role involves shift work and potential overtime, mention your availability and willingness to work flexible hours. This shows that you are adaptable and ready to meet the demands of the job.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Roadside Patrol Technician, your technical knowledge is crucial. Be prepared to discuss your experience with vehicle repairs, including specific examples of problems you've diagnosed and resolved. This will demonstrate your capability and confidence in handling various roadside situations.
✨Emphasise Customer Service
DLG values putting customers at the heart of everything they do. During the interview, highlight your ability to empathise with customers and provide reassurance during stressful breakdown situations. Share examples of how you've successfully managed customer interactions in the past.
✨Demonstrate Adaptability
The role involves working in various locations and adapting to different situations. Discuss your experience with lone working and how you manage your time effectively. Show that you're flexible and can handle the unpredictability of roadside assistance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking through common roadside issues, such as running out of fuel or needing a tyre change. Practice articulating your thought process and the steps you would take to resolve these situations.