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For Companies At a Glance
- Tasks: Help customers get back on the road by diagnosing and fixing vehicle issues.
- Company: Join Green Flag, a leading roadside assistance provider with a customer-first approach.
- Benefits: Competitive salary, generous holidays, employee discounts, and a pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a dynamic and fulfilling role.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
The predicted salary is between 28800 - 48000 £ per year.
Overview
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you\’ll be an integral part of our expanding services – the backbone if you will – and enjoy a career with endless variety and a genuine sense of fulfilment. It\’s Miles Better.
What you\’ll be doing
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey.
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
- Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Roadside Patrol Technician employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Technician
✨Tip Number 1
Get to know the company! Research Green Flag and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! As a Roadside Patrol Technician, you might face technical tests. Brush up on your vehicle repair skills and be ready to demonstrate your problem-solving abilities on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Green Flag family.
We think you need these skills to ace Roadside Patrol Technician
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let us know why you’re excited about helping customers get back on the road. Share any experiences that highlight your empathy and problem-solving skills, as these are key in our line of work.
Highlight Relevant Experience: Make sure to mention any previous roles or training related to vehicle maintenance or the motor repair industry. We want to see how your background aligns with what we do at Green Flag, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and gives you a chance to explore more about what we offer at Green Flag!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle maintenance and repair. Be ready to discuss common issues like tyre changes or battery replacements, as well as any recent advancements in vehicle technology. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Empathy
Since this role involves helping customers in stressful situations, it's crucial to demonstrate empathy during your interview. Share examples of how you've handled difficult customer interactions in the past, focusing on how you resolved their issues while keeping their feelings in mind.
✨Be Flexible with Your Availability
Highlight your willingness to work various shifts and overtime. Since the job requires flexibility, mentioning your readiness to adapt to different schedules can set you apart from other candidates. It shows that you're committed to being part of the team and ready to meet customer needs.
✨Collaboration is Key
Discuss your experience working with teams, especially in a dispatch or customer service context. Emphasise how you can collaborate effectively with others to improve the customer claims journey. This will demonstrate that you understand the importance of teamwork in providing excellent service.