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- Tasks: Join us as a Roadside Patrol Technician, helping customers get back on the road.
- Company: DLG is evolving, putting customers first and offering a fulfilling career.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and travel.
- Why this job: Be part of a supportive team with flexible hours and a focus on work-life balance.
- Qualifications: Must be 21+, hold a driving licence, and have experience in vehicle maintenance.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 28800 - 48000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you\’ll be an integral part of our expanding services – the backbone if you will – and enjoy a career with endless variety and a genuine sense of fulfilment. It\’s Miles Better.
What you\’ll be doing
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey.
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
- Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Roadside Patrol Technician employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Technician
✨Tip Number 1
Familiarise yourself with the common issues that drivers face, such as flat tyres or running out of fuel. Being able to discuss these scenarios confidently during your interview will show that you understand the role and are prepared for the challenges.
✨Tip Number 2
Highlight any previous experience in the motor repair industry, especially if you've worked in a similar role. Sharing specific examples of how you've successfully resolved customer issues can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work independently and make decisions on the spot. Since this role involves lone working, showcasing your self-initiative and problem-solving skills will be crucial during the interview process.
✨Tip Number 4
Emphasise your commitment to health and safety practices. Discussing how you prioritise safety in your work will resonate well with the company's values and show that you're a responsible candidate.
We think you need these skills to ace Roadside Patrol Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry and any technical skills you possess. Emphasise your NVQ Level 2 or similar accreditation in light vehicle maintenance, as this is preferred for the role.
Craft a Strong Cover Letter: In your cover letter, express your empathy and commitment to achieving the correct outcomes for customers. Mention specific examples of how you've successfully resolved issues in the past, showcasing your problem-solving abilities.
Highlight Relevant Experience: Detail any previous roles where you worked independently or in a customer-facing capacity. This will demonstrate your ability to work alone and your understanding of customer needs during stressful situations.
Showcase Your Technical Knowledge: Include any up-to-date vehicle repair techniques you are familiar with. This could be a key factor in your application, as the role requires diagnosing problems and resolving them efficiently.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Roadside Patrol Technician, your technical knowledge is crucial. Be prepared to discuss your experience with vehicle maintenance and repair techniques. Highlight any relevant qualifications, such as NVQ Level 2, and be ready to explain how you've successfully diagnosed and resolved issues in the past.
✨Demonstrate Empathy and Customer Focus
DLG values customer service highly. During the interview, share examples of how you've shown empathy towards customers in stressful situations. Explain how you ensure that customers feel reassured and confident when you're assisting them with their vehicle problems.
✨Discuss Your Experience with Lone Working
Since this role may involve working alone, it's important to convey your ability to manage tasks independently. Talk about any previous experiences where you've successfully worked solo, highlighting your self-initiative and decision-making skills.
✨Emphasise Health & Safety Practices
Safety is paramount in this role. Be prepared to discuss your understanding of health and safety regulations in the motor repair industry. Share any specific practices you follow to ensure both your safety and that of the customers while on the job.
