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For Companies At a Glance
- Tasks: Assist customers with vehicle breakdowns and get them back on the road.
- Company: Join Direct Line Group, a leader in customer-focused insurance services.
- Benefits: Enjoy a £40,000 base salary, 9% pension, and generous employee discounts.
- Other info: Work-life balance and diversity are key; adjustments available during recruitment.
- Why this job: Experience variety and fulfilment while making a real difference for customers.
- Qualifications: Must be 21+, hold a driving license, and have vehicle maintenance experience.
The predicted salary is between 33600 - 50400 £ per year.
Join to apply for the Roadside Patrol role at Direct Line Group. Earn up to £47,000 OTE with a £40,000 base salary. Plus 9% pension and benefits. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operation — and enjoy a career with variety and fulfillment. It’s Miles Better.
What You’ll Be Doing
This is a permanent role based around Eastbourne, Brighton, Worthing, Crawley, Horsham, and Redhill. You will work 40 hours, four days a week, on a shift pattern between 7 am and 8 pm, Monday to Sunday, with the option for overtime. We provide a Green Flag vehicle, and you will start your day from home. Your role involves assisting customers with vehicle breakdowns, diagnosing issues like fuel problems, tyre repairs, or battery replacements, and helping them get back on the road confidently.
What You’ll Need
- To be 21 years or over for insurance purposes
- A current Category B driving license
- NVQ Level 2 or similar in light vehicle maintenance (preferred)
- Empathy and a desire for positive outcomes
- Experience in the Motor Repair industry
- Experience working alone (desirable)
- Knowledge of vehicle repair techniques
- Health & Safety best practices
- Team collaboration skills
- Self-initiative
Benefits
- 9% employer pension contribution
- 50% off home, motor, and pet insurance plus free breakdown cover
- Optional Health and Dental insurance
- EV car leasing scheme
- Generous holidays
- Share schemes and employee discounts
We support work-life balance and diversity, creating an inclusive environment where everyone can succeed. If you need adjustments during recruitment, contact us.
Additional Information
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Insurance
This job is active and accepting applications.
Roadside Patrol employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol
✨Tip Number 1
Familiarise yourself with the common vehicle issues that roadside patrols encounter, such as flat tyres and battery failures. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or the motor repair industry during your conversations. Being able to show empathy and a desire for positive outcomes is crucial in this role.
✨Tip Number 3
Network with current or former employees of Direct Line Group or Green Flag. They can provide valuable insights into the company culture and what they look for in candidates, which can give you an edge.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle various breakdown situations and customer interactions, as this will showcase your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Roadside Patrol
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Roadside Patrol position. Understand the key responsibilities and required skills, such as vehicle maintenance knowledge and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in the motor repair industry and any qualifications like NVQ Level 2 in light vehicle maintenance. Emphasise your ability to work independently and your empathy towards customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your problem-solving skills. Mention specific examples of how you've successfully assisted customers in the past or resolved vehicle issues.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Direct Line Group
✨Show Your Empathy
As a Roadside Patrol, you'll be dealing with stressed customers. Demonstrating empathy during the interview can set you apart. Share examples of how you've helped others in difficult situations to showcase your ability to connect with customers.
✨Highlight Your Technical Skills
Make sure to discuss your experience in the Motor Repair industry and any relevant qualifications, like your NVQ Level 2. Be prepared to talk about specific vehicle repair techniques you've used and how they relate to the role.
✨Demonstrate Self-Initiative
This role requires working independently, so it's important to show that you can take initiative. Prepare examples of times when you've successfully solved problems on your own or taken charge of a situation without supervision.
✨Understand Health & Safety Practices
Familiarise yourself with health and safety best practices related to vehicle breakdowns. Being able to discuss these practices in your interview will demonstrate your commitment to safety and professionalism in the role.