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- Tasks: Join our team as a Roadside Patrol, helping customers get back on the road.
- Company: Be part of Green Flag, a leader in customer-focused breakdown services.
- Benefits: Enjoy 50% off insurance, health perks, and an EV car scheme.
- Why this job: Experience variety and fulfilment while making a real difference in people's lives.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
- Other info: Flexible shifts and a commitment to diversity make this a great workplace.
The predicted salary is between 28000 - 32000 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
This is a permanent role based around Eastbourne, Brighton, Worthing, Crawley, Horsham and Redhill. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime. We will provide you with a Green Flag vehicle and you will start your day from your home.
You’ll put your technical knowledge to the test. Whether it be that customers are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you’ll need:
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques
- Display and utilise best practice and first-class Health & Safety behaviours
- Collaboration with dispatch team to improve the customer claims journey
- Use self-initiative
We offer excellent benefits designed to suit your lifestyle:
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy as you earn share scheme
- Employee discounts and cashback
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best and offering real choice, flexibility, and a greater work-life balance.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Roadside Patrol employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol
✨Tip Number 1
Familiarise yourself with the common vehicle issues that roadside patrols encounter, such as flat tyres or battery failures. This knowledge will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This role is all about putting customers at ease, so demonstrating empathy and problem-solving abilities will set you apart.
✨Tip Number 3
Network with current or former employees of Green Flag or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Be prepared to discuss your experience with vehicle maintenance and repair techniques. Brush up on the latest practices in the industry, as this will demonstrate your commitment to staying current and your readiness to tackle the challenges of the role.
We think you need these skills to ace Roadside Patrol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry and any qualifications like NVQ Level 2 in light vehicle maintenance. Emphasise your technical skills and any experience with lone working.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and commitment to customer service. Mention specific examples of how you've successfully resolved issues in the past, demonstrating your problem-solving abilities.
Highlight Your Driving Experience: Since a current Category B driving licence is necessary, ensure you mention your driving experience clearly. If you have experience with different types of vehicles, include that as well.
Showcase Your Health & Safety Knowledge: Given the emphasis on best practice and first-class Health & Safety behaviours, include any relevant training or certifications you have in this area. This will show your commitment to safety in the workplace.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Knowledge
As a Roadside Patrol, you'll need to demonstrate your understanding of vehicle maintenance and repair. Be prepared to discuss your experience with diagnosing issues and applying up-to-date repair techniques during the interview.
✨Emphasise Empathy and Customer Service
This role requires a strong focus on customer satisfaction. Share examples of how you've successfully handled stressful situations or provided excellent service in the past, showing that you can put customers at ease during breakdowns.
✨Highlight Your Experience
If you have experience in the motor repair industry or lone working, make sure to mention it. Discuss specific scenarios where you used your skills to resolve problems independently, as this will demonstrate your capability for the role.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the shift patterns, team dynamics, and opportunities for overtime. This shows your genuine interest in the position and helps you assess if it's the right fit for you.